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Assessment of supplier quality performance of computer manufacturing industry by using ANP and DEMATEL

Hsiu Yuan Hu (Department of Food Technology and Marketing Management, Taipei College of Maritime Technology, Taipei City, Taiwan)
Shao-I Chiu (The Centre for General Education, Taipei College of Maritime Technology, Taipei City, Taiwan)
Tieh-Min Yen (Department of Technology Management, Chung-Hua University, HsinChu, Taiwan)
Ching-Chan Cheng (Department of Food and Beverage Management, Taipei College of Maritime Technology, Taipei City, Taiwan)

The TQM Journal

ISSN: 1754-2731

Publication date: 12 January 2015

Abstract

Purpose

The purpose of this paper is to establish an integrated model of Analytic Network Process (ANP) and Decision-Making Trial and Evaluation Laboratory (DEMATEL), to assist enterprises to process supplier quality performance rating and comparison and find the core improvement direction to create the value of all supply chain members.

Design/methodology/approach

This study used the integrated model to process supplier quality performance rating and comparison, which not only improved the order-winners and qualifiers and continued to increase supplier quality performance, but resolved the complex and difficult cause-effect relation issue to find out core improvement items. The cases of Taiwanese industrial computer manufacturers were used to describe the application and benefits of this methodology.

Findings

The results recommended that the improvement item of supplier A shall focus on design and quality conformance. The recommended improvement item and order for supplier B is design, delivery reliability and delivery speed. This study established ANP and DEMATEL evaluation models, and expanded the application field in the supplier performance evaluation.

Originality/value

The ANP model is used to calculate the importance of the evaluation criteria, and the DEMATEL method is introduced to consider the impact of the casual relationship of evaluation items and to adjust the importance of the evaluation item, and to solve the complex and difficult practical causation issue.

Keywords

Citation

Hu, H.Y., Chiu, S.-I., Yen, T.-M. and Cheng, C.-C. (2015), "Assessment of supplier quality performance of computer manufacturing industry by using ANP and DEMATEL", The TQM Journal, Vol. 27 No. 1, pp. 122-134. https://doi.org/10.1108/TQM-11-2012-0091

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited