TY  - JOUR
AB  - Purpose School quality relies on the educational institutions’ ability to establish an environment which enhances the pupils’ social and emotional well-being. School bullying negatively affects the school climate; hence, it is likely to trigger side effects on pupils’ behaviors and performances. This is especially true when socially disadvantaged students are concerned, such as those with a migrant background. The purpose of this paper is to provide an overview of school bullying among pupils with a migrant background living in Italy and suggests several insights to address this relevant school quality issue.Design/methodology/approach A mixed quantitative research has been designed to investigate the relationship between school bullying, victims’ socio-demographic attributes, school behaviors and school performances. Secondary data were collected from the study on the Integration of Second Generations performed in 2015 by the Italian Institute of Statistics.Findings Verbal and relational bullying were prevailing. Physical bullying was also recurring, but it primarily concerned male pupils. Bullied students were more likely to self-report lower school performances; moreover, they showed greater willingness to dropout from school. Victims of school bullying suffered from social exclusion; they were also used to perform working activities beyond mandatory schooling. They expressed lower trust in their teachers as compared with their peers.Practical implications School bullying is thought to deteriorate the school climate and, consequently, to impair educational services’ quality. Timely management interventions are needed to address school bullying and to prevent its negative effects.Originality/value This study conceives school bullying as a critical quality issue and paves the way for further developments intended to enhance school services’ effectiveness.
VL  - 31
IS  - 2
SN  - 1754-2731
DO  - 10.1108/TQM-10-2018-0130
UR  - https://doi.org/10.1108/TQM-10-2018-0130
AU  - Manna Rosalba
AU  - Calzone Samuele
AU  - Adinolfi Paola
AU  - Palumbo Rocco
PY  - 2019
Y1  - 2019/01/01
TI  - School bullying as a quality issue in educational institutions: Some evidence from pupils with migrant background in Italy
T2  - The TQM Journal
PB  - Emerald Publishing Limited
SP  - 274
EP  - 291
Y2  - 2024/04/24
ER  -