An empirical assessment of enterprise information systems success in a developing country: the Jordanian experience

Abstract

Purpose

The paper discusses the assessment of enterprise information systems (EIS) success in an organizational context is one area that is not sufficiently researched. This lack of theoretical attention prompted the authors to measure EIS success in the organizational setting of Jordanian listed firms.

Design/methodology/approach

Based on the DeLone and McLean success model and by adopting a quantitative approach, survey data were collected through questionnaires. The established questionnaires were distributed to 250 senior IT executives who use EIS and a total of 134 valid questionnaires were empirically tested via the Smart-PLS technique.

Findings

The investigation findings indicate that information and system quality had a positive impact on user satisfaction and individual impact. User satisfaction had a positive influence on individual impact, both of which eventually lead to organizational impact. The results also showed that the model used has adequate convergent and discriminant validities, as well as sufficient reliability.

Practical implications

The outcomes can help managers and practitioners more effectively understand the factors influencing EIS success among Jordanian listed firms.

Originality/value

This research paper is the very first in assessing EIS success from an organizational perspective in developing country such as Jordan.

Citation

Al-Okaily, M. and Al-Okaily, A. (2022), "An empirical assessment of enterprise information systems success in a developing country: the Jordanian experience", The TQM Journal, Vol. 34 No. 6, pp. 1958-1975. https://doi.org/10.1108/TQM-09-2021-0267