Implementation of an ISO 50001 energy management system using Lean Six Sigma in an Irish dairy: a case study

Purpose – This article aims to optimise energy use and consumption by integrating Lean Six Sigma methodology with the ISO 50001 energy management system standard in an Irish dairy plant operation. Design/methodology/approach – This work utilised Lean Six Sigma methodology to identify methods to measureandoptimiseenergyconsumption.TheauthorsuseasingledescriptivecasestudyinanIrishdairyas themethodologytoexplainhowDMAICwasappliedtoreduceenergyconsumption. Findings – The replacement of heavy oil with liquid natural gas in combination with the new design of steam boilers led to a CO 2 footprint reduction of almost 50%. Practical implications – A further longitudinal study would be useful to measure and monitor the energy management system progress and carry out more case studies on LSS integration with energy management systems across the dairy industry. Originality/value – The novelty of this study is the application of LSS in the dairy sector as an enabler of a greater energy-efficient facility, as well as the testing of the DMAIC approach to meet a key objective for ISO 50001 accreditation.


Introduction
The Food and Agriculture Organization of the United Nations has forecasted a significant increase in the global consumption of dairy products by 19%, to 99 kg person À1 year À1 by 2050, compared to the consumption in 2005-2007(Alexandratos and Bruinsma, 2012. The increased consumption of dairy products will create significant challenges regarding the consumption of on-farm energy resources by looking for alternative sources to reduce energy costs and concurrently minimise or eliminate the release of greenhouse gases (GHG) from manufacturing (Shine et al., 2020). With energy costs increasing year on year and the dairy industry coming under increased scrutiny in relation to its CO 2 emissions, reduction in energy use is a key area of focus, by keeping high standards for the product quality at the lowest cost .
The ISO 50001 EMS was first published in June 2011 and similar to ISO 9000, it follows the PDCA framework for continual improvement (International Organisation for Standardization, ISO 50001, 2011). As per ISO 50001 standard, energy planning should lead to activities that continuously improve energy performance concurrently following the energy policy at the dairy plant providing a conceptual map for energy planning by saving energy and costs (International Organization for Standardization, ISO 50001, 2011). ISO 50006 is another standard that defines the indicators for measuring and monitoring energy performance to understand the deployment levels of the potential and target levels for improvement (International Organization for Standardization, ISO 50006, 2014). This energy management standard aims to help organisations optimise their energy consumption systematically and incorporate management's role in supporting energy projects, including energy in organisational policy and measuring energy consumption and improvements (Mkhaimer et al., 2017).
Energy-efficient supply chain management using a Lean Six Sigma (LSS) approach is an important organisational philosophy to achieve corporate profit (Egas et al., 2021). As ISO 50001 standard incorporates continuous improvement, whereas LSS tools are instrumental in helping to meet the standard. Minimisation of GHG is one of the most cost-effective measures to improve energy efficiency in dairy plants, whereas Six Sigma statistical tools using Design of Experiments and ANOVA test analysis have been identified as the most influential in TQM 35,9 obtaining the highest energy saving concurrently reducing the thermal load (Zahraee et al., 2014).
Within the literature, there are many studies related to the application of LSS methods in the food industry. For example, Costa et al. (2018) highlighted that application of LSS in the food industry in the last decade has been increasing but is still sparser than in other areas. There are also some studies on the integration of LSS with energy management improvement (Cherrafi et al., 2016). Mkhaimer et al. (2017) have written about the compatibility of LSS and energy management within the ISO 50001 framework in a pharmaceutical company.
To the authors' knowledge, this is the first study that considers the integration of LSS with ISO 50001 to become certified to the standard and optimise the energy management system in an Irish dairy plant operation. This research aims to develop an energy management system for a dairy by defining KPIs that will measure this dairy plant's performance in Ireland. This step will allow benchmarking with other similar dairy facilities to meet ISO 50001 standard pre-requisites. Subsequently, Lean Six Sigma tools will be utilised to reduce energy consumption on the Lakeland Dairies site in Killeshandra. Finally, following the natural flow of DMAIC (Define, Measure, Analyse, Implement, Control) to implement the ISO 50001 standard will give the energy management team clear steps and milestones to ensure a successful outcome.
Thus, the research questions (RQs) are: RQ1. How can LSS tools be utilised and integrated within the ISO 50001 energy management system to reduce energy consumption?
RQ2. Are there alternative energy sources to reduce the electricity and thermal load of the dairy site?
The literature review is presented in section 2, followed by a detailed methodology in section 3. Finally, the results, discussion and conclusion are summarised in sections 4, 5 and 6.

Literature review
Along with labour costs and maintenance spending, energy import is one of the three largest cost overheads in a typical dairy operation (Carvalho et al., 2010). The optimisation of energy efficiency at the dairy plant includes steam, water, air, hydrogen and many other streams which are not visible and are typically measured by various instruments mounted on the process hardware in the form of pressure, temperature and flow (Kumar, 2002). Electricity is used to power large motors, e.g. air compressors and large refrigeration systems and lighting, whilst fossil fuels are burned to meet the thermal loads associated with process heating and Clean in Process (CIP) systems. Statistical tools generally allow users to identify and quantify interactions between variables that may not be well understood. Continuous improvement in energy efficiency at dairy plants includes many sub-processes and variables that substantially affect the economy of power and heat generation to which Lean Six Sigma tools can be applied (Csikai, 2010;Chay et al., 2015). A lean approach that specifically focuses on the minimal exploitation of resources through minimising waste and mitigating the harmful effects on the environment is especially relevant to the dairy sector concept (Saunila et al., 2018).
Six Sigma's DMAIC is more frequently used in the dairy plant operations for established products and processes than the DMADV (Define, Measure, Analyse, Design, Verify) methodology, that is mostly used to design and develop new products or services (Trubetskaya and Mullers, 2021). The established products have specific dimensions and measurable properties at different stages of manufacturing (Kaushik and Khanduja, 2009).
The DMAIC process guides practitioners toward creating processes with far fewer defects and excursions that are usually at the core of wasted energy. Many energy savings are obvious. However, the Lean Six Sigma methodology integration can be applied in cases where multiple variables are involved and cause and effect relationships are not readily apparent. The LSS DMAIC approach was shown to be a powerful way to reduce energy usage within a system and to refine the variation that drives energy consumption in a food manufacturing (Ahmad and Khan, 2022). The results of previous studies using the DMAIC approach gave promises on energy savings of 50% (approx. V1.8 M in 2021) through the reduction in scrap and avoidance of additional energy usage (Singh and Bakshi, 2018). There were several studies which were focused on the integration of energy management strategies into food manufacturing and dairy sites using Lean Six Sigma tools (see Table 1).
Before the abolition of the European milk quota system, a more recent study looked at direct energy use in the Irish dairy processing industry. This study determined the overall energy usage in the Irish dairy processing industry to be 474 kWh/m 3 of milk, with an overall increase in energy efficiency from 2005 to 2013 (Finnegan et al., 2017). Another study showed that an increase in electrical energy offset can lead to a decrease in thermal energy with the particular emphasis to steam generation and usage (O'Reilly, 2017). Dairy processing is one of Performed studies Main findings Hakimi et al. (2018), Lee and Lucey (2004), De Mast and Lokkerbol (2012), Dora et al. (2013) All these studies worked with the optimisation of food manufacturing parameters, e.g. pH, temperature, concentration, flow rate, etc., aiming to achieve the maximal yield and the highest quality of products. These studies demonstrated how a Six Sigma approach can follow the DMAIC steps to develop an energy management plan (EMP), a systematic way to reduce energy usage and operating costs of a facility. Once this EMP is established, it can be used as part of the ISO 50001 implementation, a benchmark energy management standard Raminez et al. (2006) A cross country analysis of dairy plants' energy consumption and energy efficiency was performed using the DMAIC methodology by defining two different KPI types for the first time in Lean Six Sigma methodology application Powell et al. (2017) Lean Six Sigma tools have been used in combination with the value stream mapping for the continuous improvement in the environmental sustainability of a food processing plant. However, the main objective of that study was related to the elimination of raw material waste and increase in environmental sustainability with less focus on energy consumption Kane (2019) The other study is an example of DMAIC integration to change a company culture with respect to the energy savings in the company building. Substantial savings (about $4.9 million per year) were observed with little or no capital investment Kanchiralla et al. (2021) The energy efficiency of a dairy plant can be improved using a standardised taxonomy including the energy planning guidelines described in ISO 50001. This study provides knowledge on how energy can be used in operations by measuring and monitoring energy performance MWh), equating to a mean emission reduction of 11,000 tonnes of CO 2 per plant. The largest share of fuel consumed by the dairy industry (80%) is used for direct process heating and steam generation via boiler systems, whereas the US dairy sector uses almost exclusively natural gas to meet this thermal energy demand (Brush et al., 2011). The previous research has underlined the importance of system design and process control in steam efficiency during dairy plant operation. Heat recovery offers significant opportunities to reduce energy consumption and suggested improvements which include preheating products and utilisation of a condensate return by increasing storage capacity for this condensate during pre-washing (Makaliunas and Nagevicius, 1998;Brush et al., 2011). Other forms of heat treatment are emerging and have shown promise, e.g. pulsed electric field pasteurisation and radio frequency drying, with strong potential for energy savings (Lung et al., 2006). Where gas is used, then a combined heat power plant (CHP) may be considered, as well as the energy savings due to an overall efficiency increase (thermal and electrical); CHP units give a flexible power option and come in a standard design with a relatively small carbon footprint (Brahmanand et al., 2018). LNG (Liquefied Natural Gas) is growing in importance across the globe (Laciak et al., 2021). Where natural gas pipelines are not feasible or do not exist, liquefying natural gas is a way to move natural gas from producing regions to markets (US Energy Information Administration, 2021). LNG is also more environmentally sustainable than any other fossil fuel. Burning natural gas produces dramatically less CO 2 , NO x , and SO 2 than fossil oil and almost no ash, dust, smoke, or particulate matter (Pavlenko et al., 2020). As well as allowing the use of CHP, LNG regasification may be recovered and used for electricity generation.

The case study methodology
The research methodology of this paper is case research using the DMAIC methodology. As the RQs in this study are based on "how to use LSS methodology to improve energy management", Yin (2014) recommends that this "how" research question lends itself to the case study approach. Many studies utilising DMAIC methodology to solve problems and answer "how" and "why" RQs have utilised the case study approach to aid understanding of the problem and its context (Sony, 2019;Li et al., 2019). Based on the research type and conditions and using DMAIC, a mix of qualitative and quantitative tools, the authors use a single-case study approach utilising a dairy. The single case approach focusing on a single phenomenon aids understanding of the areas being studied in the context of RQs (Lee, 1999). Yin (1981Yin ( , 2009) defined the case study as an empirical investigation of a contemporary phenomenon in a real-life context. The extent to which one can generalise from a single case study is limited, but each case adds to the state of the art available for future practitioners and researchers (Antony et al., 2012).

Roadmap and DMAIC
The team at the Lakeland dairy plant in Killeshandra has identified energy as the secondlargest overhead on-site, just behind labour spend; electricity is equivalent to 30% of total ISO 50001 energy management system kWh use, 70% being the site thermal load. Electricity, in 2019, accounted for 52% of the energy spend, i.e. although 30% of the kWh total for the site. Electricity in 2019 was considerably more expensive than the thermal sources of Heavy Fuel Oil (HFO) and Liquid Petroleum Gasoline (LPG). Due to its relatively remote location, Killeshandra dairy is "offgrid" when it comes to meeting its thermal load, there is no accessible natural gas line and there is none planned in the foreseeable future. Relatively expensive HFO was the fuel burned to produce steam to provide the heat for all parts of the factory. Not unlike most dairies, the processes utilised in Killeshandra are very energy-intensive with considerable heating and cooling loads. For the basis of this project, 2019 was chosen as the base year and any savings in 2022 will compare against 2019 energy consumption. This project coincided with the COVID-19 pandemic, 2020/21 are considered abnormal years with much reduced volumes in some areas, thus a unique product mix across the facility. The optimisation of the energy use, i.e. the electrical and thermal loads at the dairy plant, is performed using the DMAIC methodology, as shown in Figure 1. This was planned to design a roadmap for reducing energy consumption and further process accreditation according to ISO 50001 standard. The energy management system to be awarded ISO 50001 accreditation must meet the pre-requisites whilst demonstrating the annual improvement in energy efficiency at the dairy plant. The energy management team was familiar with the DMAIC concept through completed projects as part of Lean Six Sigma green belt training.

Define the project goals and customer deliverables
The Define phase in the problem-solving approach scoped the problem statement and gathered the voice of the organisation and customer. In this case, the team captured the problem statement in the form of a project charter that outlines the scope of the DMAIC project. This team charter, which feeds into an energy policy for the site, was created and agreed by the energy management team, as shown in Figure 2.
The charter calls out the objective, stakeholders, risks etc (see Figure 3). The Voice of the Customer (VOC) is also sought and an overall SIPOC is created to ensure that the project charter and scope meet the needs of the various stakeholders within the business. Stakeholder analysis is vital as the goals and objectives of the project should be supported by the stakeholders, that is, those who will be either impacted by the project or who may influence the project (Taghizadegn, 2014). Step two of the Define phase consisted of a stakeholder analysis formulated in line with a communication plan to engage and communicate with the stakeholders throughout the project lifetime and became a part of the project charter. It has been shown in the previous studies that the charter defines the communication plan and tools, which are the key parameters throughout the life of the project. It enables employees and cross-functional

Lakeland Dairies 6σ
Charter for: Energy Reduc on, Lakeland Dairies Killeshandra Problem Statement: Energy spend on the Killeshandra site is the 2nd largest overhead (a er labour) and is €3.99M annually (2019). Thermal (HFO) and electricity spend is €1.74M and €1.94M respec vely. LPG (gas) for casein drier is a further €180k. With the site being "off-grid" thermal hea ng load (steam) is fuelled from "tankered in" Heavy fuel oil (HFO), HFO availability will become a major issue in 2024. For the site to remain compe ve a new fuel source needs to be sought whilst overall energy spend needs to be reduced by at least 30%, i.e. electricity and thermal loads need to be reduced.

Goal/Objec ve:
Iden fy a replacement fuel source for HFO and op mise the electrical and thermal loads onsite to reduce overall energy spend by 30% by the end of 2022. Full implementa on and accredita on of ISO 50001 (2018)  The full ISO 50001 standard COVID-19, Substan al variances against budget volumes in 2020. Availability of resources also nega vely effected in 2020. Project implementa on may be at risk BREXIT -Volume mix may change which will in turn effect energy profile for site. Capital expense required not available or ac ons implemented to meet project milestones COMAH -Any change in Fuel or storage thereof may bring the Killeshandra into "The Control of Major Accident Hazards (COMAH) Regula ons" and safety management systems will need to be reviewed and updated.

Business Case:
Any reduc on in energy use air use will go straight to the bo om line in terms of reduced energy bills. A reduc on of 30% will give a saving of €1.2M. An alterna ve fuel source to HFO will enhance business con nuity Op msia on of energy use and increase in energy efficiency will alllow a more sustainable and maraketable business, e.g., use oif the ISO 50001 logo on company literature

Measure current performance
In the Measure phase, the team collect available data by observing and recording the selected processes. The data collection plan was subsequently developed that identifies how the data would be collected and analysed. As the data is collected, it allows the team to develop descriptive statistics of the actual performance in the area. First, the energy metering strategy was refined so that a Pareto analysis of energy could be performed to allow the Significant Energy Users (SEUs) to be identified and analysed. In the present case study, SEU was categorised into groups such as (1) Steam Boilers; (2) Compressed air; (3) Refrigeration; (4) Separation and Evaporator; (5) UHT; (6) Casein; (7) Lactose; and (8) WWTP. During the Measure phase, JMP software (version 16.0, JMP Germany) allowed the energy management team to put quantifiable data to back up their hypotheses of SEU definitions. The Measure phase has also highlighted other less considered areas in the past to identify a saving potential with the energyefficient use at the dairy plant. Regression analysis was performed to give specific energy performance for the distinct business units and typically measured kWh/unit of production.

Analyse and determine root cause of defects
Implementing a LSS approach, as done in this case study, allows an organisation to focus on both Lean and Six Sigma simultaneously, providing the best results for improved quality and process efficiency (Plenert and Cluley, 2012). The analyse phase consisted of both Lean and Six Sigma tools.
Once the project team identified the appropriate data sets, a detailed analysis of the data was performed. For the majority of SEUs, this typically involved further regression analysis to determine if there was any relationship and, if so, the derivation of a prediction equation and key performance indicators (KPIs) for each SEU. In addition, other Six Sigma tools were used during the Measure phase, such as Cause-Effect and C pk studies, to identify factors that may have a significant effect on energy consumption. Following statistical analysis and brainstorming through the fishbone exercise, the team then evaluated each primal under the following conditions to identify the waste generated by categorising the value-added and non-value added activities.
3.6 Improve the process Brainstorming exercises with a broad workforce sample were carried out to identify energysaving projects that were added to an energy "opportunities register", essentially a large list of possible projects that, if implemented, might reduce either the electrical or thermal load on-site. Capital expenditure and resultant savings were estimated to give an initial idea of project payback. This process was carried out with specialist external energy consultants and met an "External Energy Audit" requirement, a distinct clause of the ISO 50001 standard. Tools such as a prioritisation matrix were incorporated into the opportunities register to help identify those projects that should be progressed. The dairy management and consultancy defined the weightings in the prioritisation matrix. The most significant features from the opportunities register were further screened in the prioritisation matrix using "easy wins", "high potential", "low priority" and "long game" solutions in relation to the energy upgrade at the dairy plant.

Control future process performance
Monitoring, measurement and continual analysis is a key requirement of ISO 50001. Prediction expressions were used to compare actual energy consumption versus target and TQM 35,9 control charts were used to satisfy the energy team that a particular process is in control and at target. The pre-thermal transformation process is relatively simple by representing steam boilers as suppliers of a few heat sinks which contain a minimal number of outliers. From June 2022 onwards, it will be a much more complex system after fully implementing the LNG thermal transformation project. JMP software will be a key tool to ascertain relationships between variables (factors), e.g. heat recovery average temperature or run time on a UHT steriliser and affects such as the LNG usage by the three new LPHW boilers and CHP engine. The prediction profiler function may be used to optimise process settings and the prediction equation is used to set targets and annual energy budgets.

Define phase
During the Define phase of the project, an energy management team was first formed. This core team, selected by the author and the sponsor, took part in a one-day workshop event to define the expectations of the project with a view to the development of a project charter and an energy policy, a key requirement and initial deliverable for ISO 50001 accreditation. The site manager signed the energy policy and was the project's sponsor. The energy policy fed into the project charter, which defined the business case, problem statement, scope, milestones, deliverables and overall DMAIC timeline.
As part of the one-day workshop, a SIPOC was created to define the project scope and help the energy management team clarify the inputs and outputs for the remainder of the DMAIC project, as illustrated in Figure 3. The outputs defined in the SIPOC ensure that the objectives and targets for the project were relevant and appropriate.
The define step was deemed essential by the energy management team as it helped to develop a common understanding of the problem and the objectives which are necessary to implement as a part of a benchmark energy management system. It was agreed that failure to define the scope properly and the vision for the project increased the risk of scope creep later in the project. By identifying the critical few SEUs, the team could ensure that they worked on the right projects.
The ISO 50001 framework stipulates that Significant Energy Users (SEUs) was defined for the site, which were further brought forward through the DMAIC project steps. To ascertain the SEUs, the site metering strategy for both electricity and steam was optimized according to the results from the Pareto analysis, as shown in Figure 4.

Measure phase
During the Measure phase of the project, the team aligned on the key objectives, gathered the data and quantified energy performance using various statistical and Six Sigma tools for the site and SEUs using the categorisation from the Define phase. This part of the project again went hand in hand with the ISO 50001 implementation and an annual company energy review.
Current results in the Measure phase show a steady increase in energy consumption from 14,205 MWh in 2013 to 21,123 MWh in 2019. This increase can be attributed to an increase in volume rather than a decline in energy efficiency and a CUSUM analysis reinforces this hypothesis. CUSUM analysis compares two separated periods of data to each other, in this case, to assess electrical performance in 2019 Vs 2018. Figure 5 illustrates the results of the CUSUM analysis of entire site electrical consumption for 2019 vs 2018.
It can be seen that the site CUSUM follows the same pattern as the CUSUM for the casein plant, i.e. the site electricity will go up and down with the casein production profile. Regression analysis on both overall site electricity and casein electricity is performed later. ISO 50001 energy management system The variation of production volumes through each food ingredient and food service business meant that an overall KPI for site electricity consumption was initially difficult to define. Therefore, a multi-variant regression analysis was performed to ascertain the resultant energy consumption with changes in site product mix. The two key effects identified were skim processed through the casein plant and the UHT plant production output. Figure 6 shows the response, including the prediction equation.
The response variability was determined with an R 2 value of 0.98 and a p-value of less than 0.0001 for both skim throughput in the casein plant. The UHT plant volume was characterised as significant, demonstrating a linear relationship. The total site electricity in KWh was calculated to be 348,459 þ (0.055 3 litres of skim throughput in casein) þ (0.237 3 litres produced in the UHT plant). To satisfy the ISO 50001 standard, a similar regression analysis was carried out for each of the SEUs, where the prediction equation could then be used to set a monthly target KPI and consequently predict monthly manufacturing volumes. These equations will be further used to quantify the baseline performance for each SEUs and to make suggestions for the project improvement.
Both the electricity and thermal load are significant in dairy processing facilities. Steam use (tonnes) and electricity demand were converted to kWh and using JMP software, a model for the total site steam consumption and electricity demand was established, as shown in Figure 6. Whole milk intake (litres), skimmed milk processed (litres), casein (tonnes), UHT production (litres), ice cream production (aerated litres) and lactose (tonnes) volumes were initially selected as possible model effects. Effects with a p-value greater than 0.03 were removed, leaving the model in a form as shown in Figure 7.
The R 2 value is 0.97, indicating a very good linear relationship and the low p-values for UHT (litres) and lactose (tonnes) show that these two factors are significant. Predicted steam consumption in kWh is therefore À584015 þ (1.267 3 UHT production, litres) þ (4576.80 3 Lactose production tonnes). It should be noted that, unlike a typical spray dryer that uses steam, the casein dryers are attrition type that burns liquefied natural gas (LPG) to create a stream of hot air. Thus, the model presented in Figure 7 includes the dryers' thermal load. In Lakeland Dairies Killeshandra, 8 bar (g) compressed air is generated using 160 kW and 200 kW fixed drive machines and a 250 kW variable speed drive compressor. When reviewing compressed air system performance, there are two main KPIs to be measured, total electricity used to generate compressed air (a direct measure of the quantity of compressed air used) and the specific energy consumption of the air compressors, i.e. the quantity of compressed air (output) for every kWh of electricity (input) to the three air compressors. Electrical consumption used to make compressed air can be 12,208 À (0.084 3 aerated litres of ice cream) þ (0.124 3 UHT litres) -(0.010 3 whole milk intake) þ (434 3 casein tonnes). The corresponding R 2 is 95% which emphasises the high quality of the established JMP model. Using regression analysis, the actual efficiency of the air compressors is calculated as 6.23 m 3 pro kWh, i.e. for every kWh of electricity input, we obtain 6.23 m 3 of compressed air.  With the R 2 of 0.96, the model indicates that the specific energy consumption does not change with a corresponding volume change. The high thermal loads could cause high cooling loads, which are generated by the chilled water at 28C from an ammonia refrigeration plant. This can be calculated as equivalent kWh of chilled water divided by the kWh of electricity used to chill that water. Only the skim processed through the casein plant was significant in terms of variation and there is a baseload of 118,209 kWh pro month through the UHT and ice cream departments when casein production is zero. Steam boiler efficiency is essentially a measure of the energy out (heat in the form of steam) divided by the total available kWh in the fuel. The average monthly efficiency of the steam and oil flow meters was calculated at just 53%. In practice, the steam system efficiency is less than 50% as steam is used for hot well heating (boiler feed water) and heating required to maintain the HFO at a temperature where it will flow from HFO tanks to the boiler burners.
When "whole" milk is first delivered to the site, it is sent through a separation process to give cream and skim milk. These two product streams are then pasteurised before the skim is sent to other production departments for processing. The cream is cooled to 68C and sent to other sites in the group to be processed, e.g. for the churning of butter. Whey streams from the casein are sent through a series of membrane plants to give whey protein concentrate (WPC) and lactose-containing permeate is put through an evaporator, increasing solid content before sending it to crystallisation tanks at the lactose plant. Milk separators, pasteurisers and the steam evaporator are identified as one SEU, including electrical and thermal use in the area. Steam use is predominantly affected by the lactose production volume. In addition, the evaporator is part of the lactose manufacturing process, which is known as a very energyintensive process. The model showed the R 2 of 0.97, which indicates a good fit for the predicted steam usage described by the equation of 126,224 þ (2921 3 lactose tonnes) in kWh. The regression analysis for electricity gave an R 2 value of 0.95 when kWh of electricity is plotted against skim processed using the equation of 12,856 þ(0.0030 3 skim throughput litres) in kWh. The electrical consumption at the evaporator was shown to be less than that in the separation area using the equation of 3,096 þ (97 3 Lactose tonnes) in kWh.
The SEU defined by the energy team for the UHT department includes all the electrical equipment and process steam used in the production of both UHT products and ice cream. There are two different types of sterilising plant used, infusion plant versus tubular, but it was observed from the JMP modelling that sterilising plant is not significant in this case study. The number of CIPs (Clean in Process) carried out at the dairy plants was significant, approximating 1.2 tonnes of steam for each CIP performed. The level of the variation in ice cream volume observed by the team is not significant for the steam used during operation. This is because there is a constant steam baseload in ice cream manufacturing. Product mix and changes in volume output for each of the main product families (production lines) were considered when the initial model for UHT/HIC electricity was established. The high p-values did not highlight any significant effects. Thus, simple regression analysis for electricity was predicted to be 60,886 þ (0.0665 3 UHT litres) in kWh.
The casein plant is the largest energy user on-site, including a series of pasteurisers, coagulation plants (with hydraulic acid), membrane plants and dryers. The regression analysis for electricity and steam determined the R 2 values of 0.91 and 0.98 for steam and electricity, respectively, indicating that the regression model fits the data. Steam usage is estimated to be 135,012 þ (2.12 3 casein tonnes) kWh and electricity consumption is 55,967 þ (909 3 casein tonnes) kWh. Chilled water energy use is not included in this electricity number. LPG (propane) is the fuel used in the two casein burners that feed hot air to each casein dryer. The regression analysis indicates that this energy use can be quantified as 71,644 þ (633 3 Casein tonnes) kWh. Steam consumption for the lactose plant can be approximated as 14,614 þ (668 3 lactose tonnes) in kWh, whereas electricity can be approximated as 8,172 þ (192 3 lactose tonnes) in kWh. ISO 50001 energy management system

Analyse
Once the Measure phase was completed, the energy management team could evaluate a baseline performance and potential improvements with the quantified project savings. After several brainstorming exercises and with the help of an external energy consultant, a register of opportunities was created by the energy management team, as shown in Figure 8. The Lakeland Dairies site in Killeshandra is off-grid in terms of thermal energy supply. Thus, other energy demands associated with HFO, such as preheating of oil, tank heating and technical inability to use flue gas economisers on HFO boilers (due to generation of sulphuric acid during condensing), indicated that HFO steam boilers might not be the optimum technology for optimal generation of the site's thermal needs. The purchasing department informed the energy team that HFO will be phased out from 2024. A reduction in supply may result in a higher fuel cost. Excess hot water and steam are pumped to the WWTP. Typically, this is perfectly clean, warm water, but because there were no heat sinks for the heat to be used, the water is pumped to the WWTP and thus, increasing costs.
4.3.1 Opportunity prioritisation. The analysis phase of this project includes prioritisation challenges. The results of previous projects emphasized that energy reduction is not always viable for inclusion within the broader continuous improvement program due to several factors, including staffing availability, time to execute projects, rate of return or other budgetary constraints. Therefore, a project analysis method and prioritisation strategies must be carefully selected. The project hopper (opportunities register) was updated to include an "Opportunity Prioritisation" matrix that gave an "Overall Weighted Priority Ranking" score, out of one hundred, for each project. Once an opportunities' register is finalised, a number of projects can be categorised, as shown in Figure 9. The weighting percentage for each business criteria can be further defined with a higher value allocated to criteria with greater strategic importance, as shown in the supplemental material.
In the next step of this project, a prioritisation matrix was developed to map the ideas emerging from the categorisation of projects and further determine their potential for implementation immediately or in the future. The easy wins are related to awareness of LSS integration, strong credentials on carbon neutral operation of the dairy plant and communication of policies which could facilitate the accreditation of dairy plant according to pre-requisites of ISO 50001 standard. Options for an alternative fuel source were reviewed. These included LPG, biomass and diesel. As stated earlier in this paper, LNG offers a viable alternative to HFO and would lend itself to other projects identified in the opportunities register, namely heat recovery, low-pressure hot water for heating and a combine heat and power plant (CHP). Therefore, LNG and optimisation of heat recovery and CHP installation were ranked as solutions for easy wins. Sources of heat recovery included evaporator condensate (water evaporated from the permeate), coolers on an installed CHP plant(s), hot gas at the condensing towers of the refrigeration plant and cooling water from the sterilisers in the UHT process.
If steam boilers will be installed, these could be fitted with the economisers and the most modern emerging technologies for control and water treatment. For those sites, the thermal loads require hot water of 908C, which was recognised as the most efficient heat source with a thermal efficiency of 95%. The previous studies indicated that the efficiency of the most steam efficient boilers is below 78% (Pelka et al., 2021). All thermal loads at the dairy plant were therefore analysed by the energy team to determine their suitability for deferral to hot water. The identified loads included lactose dryer preheating, casein coagulation tubes heating, thermisers (pasteurisers) in casein and pasteurisers in the separation department. All remaining thermal loads which could not be technically operated with the hot water continued to utilise steam facilities. The installation of a LPHW network and associated gas supply would enable CHP to be designed on-site to generate LPHW and electricity. The CHPs should be a gas engine to ensure a high heat recovery from the flue gases (economiser) and cooling jacket. A balance between LNG safe storage requirements, further reduction of CO 2 emissions, application for the national funding, baseload of 10 m 3 min À1 , emerging technologies to recover heat and upgrade of automation and control systems at the dairy plant were ranked as solutions of high potential. On the other hand, the design of future dairy plant using biobased and natural construction materials were identified as low impact, as previously discussed (Trubetskaya et al., 2022). In addition, the global supply chain management and policies were emphasised as an important solution, but due to the high investment and longterm implementation, this solution was ranked as a low priority. Stronger policy connections between different governmental policy levels, new frameworks developed to foster the adoption of raw materials and circular resource utilisation, upgrade of water and waste management systems which would include both technological and behavioural change of staff and senior management at the dairy plant, were categorised as long game solutions.
4.3.2 Justification and energy savings calculations. A future state thermal flow chart that visualises all the heat sources and sinks identified by the Lakeland project team is shown in Figure 10. In addition, it shows the energy flow from LNG tanks to the various outputs, including electrical energy from the CHP plant.
Current and future state thermal models were used to calculate energy savings; the future state thermal model assumed full implementation of the thermal reconfiguration project, i.e. the use of hot water in all possible casein manufacturing processes and a full heat recovery system. It was also assumed that the newly installed LNG steam boilers would have an efficiency of 78%. The thermal efficiency of a CHP engine was estimated to be 46%, whereas the electrical efficiency of the dairy plant will range up to 41%, giving a total plant efficiency of 87%. The resultant energy savings associated with the thermal transformation are shown in Figure 12.
Based on the current energy use profile, this project has the potential to save 22.27 MWh in fuel input and a further 7.53 MWh in imported electricity due to the installation of a CHP. Calculated at 2019 energy prices, the project will reduce the total annual energy bill by 35% with a payback of fewer than 2 years.

Improve
Following the detailed design and definition of savings in the Analyse phase of the project, the Improve phase was initiated using thermal reconfiguration of the dairy plant. This was achieved through the integration of heat recovery instead of the previously used waste heat systems, the use of LPHW instead of steam in all viable processes and the improvement of the total dairy plant efficiency concerning the combined use of steam and hot water systems, as shown in Figure 11.
Three 1,000 kW Hot Water Boilers will supply LPHW and a LPHW distribution network will be installed on-site. The heat load for each user was calculated so that the hot water boilers could be sized accordingly. Two new 10 tonne pro hour LNG steam boilers will be installed in the current steam boiler house and sized according to the case scenario that if LPHW is not available, the manufacturing departments can revert to steam, thus offering full duty standby and business continuity. On the advice of the external consultants, a new "deaerator" will be installed to treat boiler feed water. The deaerator is essentially a large kettle that is designed to remove corrosive gases, dissolved oxygen and carbon dioxide to a level where corrosion is minimised. In addition, the storage capacity for recovered heat will be Figure 11. Overview of Killeshandra thermal reconfiguration project ISO 50001 energy management system increased with a new 300 m 3 heat recovery tank which will be a source of heat from the evaporator condensate, the CHP intercooler, oil cooler and UHT cooling water (Brush et al., 2011). This tank will then supply domestic hot water (DHW) to all CIP centres and wash water stations on site. It is envisaged that a CHP unit will generate 1,000 kW of electricity and 1,078 kW of thermal energy (to heat water for the LPHW system) with an electrical efficiency of 40.9% and a thermal efficiency of 46.4% by giving an overall system efficiency of 97.3%.
Other benefits of the thermal reconfiguration project have emerged, including the overall energy use minimisation at the dairy plant. The total volume of flue gases will be improved by reducing the gross CO 2 emissions of the facility by 9,531 tonnes (46%). The change of fuel from HFO to LNG will reduce the harmful emissions associated with the burning of high sulphur HFO. NO x will be reduced by 75%, whereas SO x emissions will be eliminated. Business continuity will be enhanced due to the installation of new steam boilers, which will have full N þ 1 redundancy, which are currently not available at the peak loads. The high quantity of LNG that is defined as a hazardous substance must be safely stored on-site at the dairy plant with the preliminary safety assessment according to Controls of Major Accident Hazards (COMAH) regulations. To the authors' best knowledge, the Lakeland Diaries facility in Killeshandra will become the first site in Ireland to meet the national LNG storage regulations.
In the next steps of the Improve phase, Gantt charts will be actively used to define the roadmap for the thermal transformation program. Inputs for the roadmap will be sourced from the stakeholder analysis, managers and supervisors, including capacity planning, timing and individual measures of success. In the form of design reviews and construction reviews facilitated by the project team, workshops took place to understand the most optimal sequencing of project actions. Risk assessment exercises were undertaken as part of these reviews to identify and manage potential risks during the Improve phase of the project. In addition, change and communication plans will be completed and verified with the project team, contractors and sponsor prior to implementing the Improve phase.

Control
After installing equipment and processes in the Improve phase, all new energy systems will be commissioned using a structured process following commissioning protocols. The Control phase is important for the project certification according to ISO 50001 standard. Statistical analysis using X bar and R charts and control charts are used to control how the developed model will be continuously followed to meet the requirements of ISO 50001 standard. The thermal process became more complex with the introduction of heat recovery and CHP to provide hot water at the dairy plant. Therefore, the variant analysis should be performed to optimise process settings, e.g. water temperatures or flows, to obtain an optimum energy performance. A full MV (measurement and verification) report will be written to confirm all savings identified in the Improve phase. This MV report will be approved by an independent external consultant to maintain impartiality and give confidence to the actual savings declared by the energy management team. The team will essentially repeat the Measure phase, using JMP variant analysis (ANOVA), multi-variant regression analysis and other tools to compare baseline usage for the savings quantification. Process control charts are used to review weekly energy consumption by each SEU with action limits set at ±10% from the target. The site metering strategy is integrated into the control chart to track each energy meter and will be further updated when a new meter is added to the dairy plant facility. The data from the meters on the consumption of electricity, steam, compressed air and chilled water is given in a kWh pro unit for each SEU. ISO 50001 standard requires a defined internal auditing process whereby each SEU is reviewed annually by a trained auditor and non-conformances are captured in a non-conformance register. When a KPI is outside target limits for more than 3 consecutive weeks, a non-conformance is also raised and added to the register. This will lead to a change in a statistical model, including the eight tests as special causes.

Discussion
In this case study, a selected DMAIC approach facilitated an understanding of energy use in the dairy manufacturing facility (RQ1). The Six Sigma tools identified the significant factors affecting energy use and allowed the quantification of these effects. This proved important in developing a full understanding of the underlining process and enabled project identification to reduce the overall energy consumption. The energy management team found that the DMAIC approach and ISO 50001 standard go very hand in hand and if the DMAIC approach is followed for energy reduction, the energy management system (EMS) will be successful in an ISO 50001 audit. As a part of the ISO 50001 standard, the EMS is essential for energy efficiency optimisation through a structured summary of activities that an enterprise should take to save energy and costs (Lee et al., 2014).
This project presents a new approach for the dairy manufacturing facilities, which are offgrid to meet their thermal energy requirements. One of the most important optimizations with respect to electricity and thermal loads has been achieved through replacement of the environmentally harmful heavy duty oil with the LNG in the dairy facility (RQ2). This study details how a full thermal transformation for a dairy manufacturing site can be realised and savings performed (Ram ı rez et al., 2006). The most visible energy savings require minimal capital investments (Lee et al., 2014). However, for a dairy off-grid plant to change its primary fuel source to LNG, significant capital investment can be required to construct a LNG storage facility and associated gasification plant, gas distribution network and boiler/gas burner replacements. The integration of LNG in the dairy plant infrastructure will open several opportunities to install CHP on-site enabling steam displacement with hot water. Figure 12 illustrates the optimised thermal load at the dairy plant, whereas 42% of heat is generated by the newly installed CHP infrastructure with the recently integrated heat recovery facility that supplies 30% of heat on-site. In the current project, the steam load was reduced to 15% by installing a new low-pressure hot water system to satisfy the thermal needs of dairy plant areas that require 908C or less, e.g. pasteurisation, CIP centres, casein coagulation etc.
Moreover, this project demonstrates an increase in energy efficiency due to installing new LNG steam boilers, as reported previously (Singh and Bakshi, 2018). The installation of new steam boilers, in turn, allows for the capture of what was previously waste heat and water to be reused in the dairy manufacturing units. Although capital investment is required, there is an associated cost-benefit and an acceptable rate of return. Thus, the present thermal reconfiguration project is a business case that will back up the dairy plant's environmental and business continuity benefits.
The overall energy usage in the Irish dairy processing industry was set to be 474 kWh m -3 of milk processed (Finnegan et al., 2017). This comprises 114 kWh m À3 milk processed in electrical energy and 360 kWh m À3 milk processed in thermal energy. Before the thermal transformation was implemented as part of this project, energy use was 95 kWh m À3 and 208 kWh m -3 in electrical and thermal energy, respectively. Direct comparison or benchmarking of this performance data is difficult as each dairy plant differs from another in terms of processes used and products produced. In addition, there may be multiple intermediary milk derivatives coming to and leaving a site for processing elsewhere. For example, whey protein concentrate (WPC), lactose powder and cream are transferred to other sites within the Lakeland Dairies group for further processing, whilst skimmed milk, cream and bulk butter produced in sister plants are brought to the plant and used to produce various food service products. However, it may be assumed that the plant in Killeshandra demonstrates similar performance to others. Direct comparison by product type is not possible as much of the data is not available and for that data that is available, the assumptions used quantitatively are unclear. The project team estimated that the total energy consumption for the food ingredients business, casein and lactose, is 4.27 MJ kg À1 and 17.01 MJ kg À1 for electricity and thermal loads, respectively. Compared to previous results, the electricity and thermal energy consumptions were significantly lower (0.92 MJ kg À1 and 4.12 MJ kg À1 ) than in the present study (Ladha-Sabur et al., 2019). The difference could come from the representation of a full manufacturing process in the Killeshandra plant case study, whereas the past studies might include only several process segments, excluding drying processes and auxiliary services, which have a significant impact on the overall steam boiler efficiency.
The CO 2 emissions associated with the thermal transformation were reduced by 46% when the dairy's infrastructure was optimized, an LNG was integrated in a daily plant activity, as shown in Figure 12. Future optimisation of the thermal model could incorporate other "hotspot locations" concentrating on steam usage and heat recovery at the large refrigeration plant (O'Reilly, 2017). Despite the fact that the CO 2 emissions were planned to be reduced by 49% in the Define phase, the target was not completely reached due to the additional fuel burned with the installation of a CHP plant. The reduction of emissions overall occurred because the amount of imported electricity was minimised with the CHP plant installation.
The project's recommendation is to apply a DMAIC methodology in any organisation that hopes to realise the full potential of their EMS and further project accreditation according to ISO 50001 standard. Lean and Six Sigma tools were invaluable in supporting the energy management team in describing SEUs and key drivers in energy consumption at the dairy plant. A full suite of data is paramount, but quick; efficient multivariate analysis is possible once the data is gathered, allowing energy reduction projects to be identified. One area in which the presented results may be further improved is the use of weekly control charts during the final control phase; results are currently manually downloaded from the site SCADA system and entered in a spreadsheet linked to JMP software. It is envisaged that the SCADA reporting screens be updated so that control charts are automatically updated daily and the eight tests for special causes performed. Therefore, further extending the SCADA database and potentially establishing a new database will significantly benefit enterprises interested in accrediting their manufacturing facilities according to ISO energy standards.

Conclusion
The main contributions of this work are due to the novelty of the application of LSS in the dairy sector as an enabler of greater energy efficient facility, as well as the testing of the TQM 35,9 DMAIC approach to meet a key objective for ISO 50001 accreditation. The developed statistical model includes a valuable toolset to analyse and control the energy management processes in dairy and food manufacturing sectors. To the best of the authors' knowledge, this proposed model was the first to combine the LSS and ISO 50001 system approaches in the dairy industry and has provided beneficial outcomes resulted in minimization of thermal energy use by 36% and CO 2 footprint by 46%. The application also impacted financially by achieving an annual reduction of 35% in energy cost. This work has shown that LNG can offer both an alternative to HFO or fuel oil whilst also providing opportunities for CHP, hot water displacement of steam and heat recovery. The DMAIC model developed in the present work should be further extended and integrated in the food and dairy sectors for the continuous identification of influencing factors and their tunings towards energy efficient operation of plants by eliminating waste.

Supplemental material
Corresponding author Anna Trubetskaya can be contacted at: anna.trubetskaya@ul.ie For instructions on how to order reprints of this article, please visit our website: www.emeraldgrouppublishing.com/licensing/reprints.htm Or contact us for further details: permissions@emeraldinsight.com