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Are you seeing the big picture in selecting your improvement projects?

J. Richard Horne (Management and Productivity Branch, Enterprise Performance Support Office Headquarters, US Marine Corps, Albany, Georgia, USA)

The TQM Journal

ISSN: 1754-2731

Article publication date: 7 October 2014




The purpose of this paper is to propose the adaptation of Michael Porter's Value Chain as part of a total value and performance-based framework to help identify and prioritize process improvement projects.


This paper developed a framework and then applied it by using a notional company's performance numbers.


The proposed framework can be easily applied to a real-world business setting by using the methodology proposed. The author used basic Microsoft Excel skills to perform this work.

Practical implications

This paper's’ strength is that it provides business managers and quality improvement practitioners a viable and straight forward method to identify and prioritize their improvement efforts.


This paper is original in its concept. It takes and established framework and it applies it to a process improvement application.



Richard Horne, J. (2014), "Are you seeing the big picture in selecting your improvement projects?", The TQM Journal, Vol. 26 No. 6, pp. 658-666.



Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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