The purpose of this paper is to propose the adaptation of Michael Porter's Value Chain as part of a total value and performance-based framework to help identify and prioritize process improvement projects.
This paper developed a framework and then applied it by using a notional company's performance numbers.
The proposed framework can be easily applied to a real-world business setting by using the methodology proposed. The author used basic Microsoft Excel skills to perform this work.
This paper's’ strength is that it provides business managers and quality improvement practitioners a viable and straight forward method to identify and prioritize their improvement efforts.
This paper is original in its concept. It takes and established framework and it applies it to a process improvement application.
Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited