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Evaluation of organizational variables of quality 4.0 in digital transformation: the study of an Indian manufacturing company

Ankesh Mittal (Department of Mechanical Engineering, Asra College of Engineering and Technology, Sangrur, India)
Vimal Kumar (Department of Information Management, Chaoyang University of Technology, Taichung, Taiwan)
Pratima Verma (Department of Strategic Management, Indian Institute of Management Kozhikode, Kozhikode, India)
Arpit Singh (Department of Information Systems and Analytics, OP Jindal Global University, Sonipat, India)

The TQM Journal

ISSN: 1754-2731

Article publication date: 1 December 2022




The study aims to identify organizational variables of quality 4.0 for an Indian manufacturing company in the case of digital transformation. Furthermore, the organization enhances its quality 4.0 performances to its success based on the degree of relevance of these variables, insight into these variables and sub-factors to prioritize them.


Initially, two rounds of the survey were conducted with 11 decision-makers from the company made to receive organizational variables scores and prioritize the factors and sub-factors. Analytic Hierarchy Process (AHP) based research methodology has been proposed to assign the criterion weights and prioritize the identified variables.


The results of this AHP model demonstrate that “Committed Leadership” is recognized as the top positioned variable and most significant organizational variable, followed by Collaboration and Quality culture, which are developed at the next level. These essential organizational variables with their sub-categories' priorities are identified as contributing attributes.

Research limitations/implications

The findings facilitate quality 4.0 in the digitalization era, which take into contemplating the current state of the business. Furthermore, the understanding of variables provides insightful guidance to analyze, solve complex problems and assess the efficacy of quality 4.0 in digital transformation.


The novelty of this study is to pinpoint, and evaluate the responsible organizational variables and prioritize them that lead to high productivity and competitive advantage considering the AHP method.



Author contribution: The authors would like to thank the two anonymous reviewers, Associate Editor, and Editor-in-Chief for their valuable comments and suggestions that helped to improve the manuscript.

Funding: The authors received no financial support for the research, authorship and/or publication of this article.

Declaration of conflicting interests: The authors declared no potential conflicts of interest with respect to the research, authorship and/or publication of this article.


Mittal, A., Kumar, V., Verma, P. and Singh, A. (2022), "Evaluation of organizational variables of quality 4.0 in digital transformation: the study of an Indian manufacturing company", The TQM Journal, Vol. ahead-of-print No. ahead-of-print.



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