Achieving organizational performance by integrating industrial Internet of things in the SMEs: a developing country perspective

Abstract

Purpose

This research investigates the adoption of the industrial Internet of things (IIoT) in SMEs to achieve and increase organizational performance. With the latest technology, small and medium-sized enterprises (SMEs) can create a competitive edge in the market and better serve customers.

Design/methodology/approach

Twelve hypotheses are proposed for this study. This study constructed a questionnaire based on technological, organizational, environmental and human perspectives. A survey is conducted on the SMEs of India using the questionnaire.

Findings

Eight hypotheses were accepted, and four hypotheses were not supported. The hypotheses rejected are infrastructure, organizational readiness, internal excellence and prior experience. The findings suggested that adopting IIoT in SMEs will increase organizational performance.

Research limitations/implications

This study will be helpful for the manager, top management and policymakers. This study identified the areas SMEs need to work on to adopt the technologies.

Originality/value

In the literature, no article considered IIoT adoption in SME firms as a human factor. Therefore, this study is unique, including human, technological, organizational and environmental factors.

Citation

Mukherjee, S., Baral, M.M., Chittipaka, V., Nagariya, R. and Patel, B.S. (2024), "Achieving organizational performance by integrating industrial Internet of things in the SMEs: a developing country perspective", The TQM Journal, Vol. 36 No. 1, pp. 265-287. https://doi.org/10.1108/TQM-07-2022-0221