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Achieving organizational performance by integrating industrial Internet of things in the SMEs: a developing country perspective

Subhodeep Mukherjee (Department of Operations, GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, India)
Manish Mohan Baral (Department of Operations, GITAM School of Business, GITAM (Deemed to be University), Visakhapatnam, India)
Venkataiah Chittipaka (School of Management Studies, Indira Gandhi National Open University (IGNOU), New Delhi, India)
Ramji Nagariya (School of Business and Management, Christ (Deemed to be University), Bengaluru, India)
Bharat Singh Patel (Thiagarajar School of Management, Madurai, India)

The TQM Journal

ISSN: 1754-2731

Article publication date: 30 March 2023

Issue publication date: 2 January 2024

764

Abstract

Purpose

This research investigates the adoption of the industrial Internet of things (IIoT) in SMEs to achieve and increase organizational performance. With the latest technology, small and medium-sized enterprises (SMEs) can create a competitive edge in the market and better serve customers.

Design/methodology/approach

Twelve hypotheses are proposed for this study. This study constructed a questionnaire based on technological, organizational, environmental and human perspectives. A survey is conducted on the SMEs of India using the questionnaire.

Findings

Eight hypotheses were accepted, and four hypotheses were not supported. The hypotheses rejected are infrastructure, organizational readiness, internal excellence and prior experience. The findings suggested that adopting IIoT in SMEs will increase organizational performance.

Research limitations/implications

This study will be helpful for the manager, top management and policymakers. This study identified the areas SMEs need to work on to adopt the technologies.

Originality/value

In the literature, no article considered IIoT adoption in SME firms as a human factor. Therefore, this study is unique, including human, technological, organizational and environmental factors.

Keywords

Citation

Mukherjee, S., Baral, M.M., Chittipaka, V., Nagariya, R. and Patel, B.S. (2024), "Achieving organizational performance by integrating industrial Internet of things in the SMEs: a developing country perspective", The TQM Journal, Vol. 36 No. 1, pp. 265-287. https://doi.org/10.1108/TQM-07-2022-0221

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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