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Assessing solutions to overcome Quality 4.0 barriers: a decision-making framework

Naveen Virmani (IMS Ghaziabad-B School, Ghaziabad, India)
Manas Upadhyay (Chhatrapati Shahu Ji Maharaj University, Kanpur, India)
Sunil Luthra (Training and Learning Bureau, All India Council for Technical Education, Delhi, India)
Sanjeet Singh (Chandigarh University, Chandigarh, India)
Arvind Upadhyay (University of Stavanger, Stavanger, Norway)

The TQM Journal

ISSN: 1754-2731

Article publication date: 7 December 2023




The industrial revolution changed the market landscape significantly in all industrial sectors. It has a noteworthy impact on enhancing the quality of goods and services. The quality aspect is of utmost concern and determines the success or failure of any product. Therefore, the presented study analyses the key barriers and solutions of Quality 4.0.


Twenty barriers and fifteen solutions were identified using a literature review and investigated using a hybrid approach. Barrier weights were evaluated with the help of the fuzzy AHP method. Furthermore, the computed weights were used to perform computations in the next step using fuzzy-TOPSIS to prioritize the ranking of identified solutions.


The research results show that “Lack of applying advanced analytics to uncover Quality 4.0 initiatives” and “Lack of integrating data from various sources across the organization” are the topmost barriers. Furthermore, “Implement a leadership development program focused on Quality 4.0” and “Cross-departmental peer learning environment” are the topmost solutions.

Practical implications

Managers and industrialists can benefit from Quality 4.0 through improved decision-making, process efficiency, supply chain collaboration, agile quality management, enhanced customer experience and a culture of continuous improvement. This results in better quality, operational effectiveness and a competitive edge.


The solutions need to be mapped with barriers to adopting Quality 4.0. Furthermore, the research results involve novelty by prioritizing the solutions to overcome the anticipated barriers.



Since submission of this article, the following author(s) have updated their affiliation(s): Arvind Upadhyay is at the London Metropolitan University, UK.


Virmani, N., Upadhyay, M., Luthra, S., Singh, S. and Upadhyay, A. (2023), "Assessing solutions to overcome Quality 4.0 barriers: a decision-making framework", The TQM Journal, Vol. ahead-of-print No. ahead-of-print.



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