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Corporate social responsibility and performances of firms operating in the tourism and hospitality industry

Gianluca Goffi (School of Hotel and Tourism Management, The Hong Kong Polytechnic University, Kowloon, China) (Department of Economics, Society and Politics, University of Urbino “Carlo Bo”, Urbino, Italy)
Lorenzo Masiero (Department of Economics, University of Bologna, Bologna, Italy)
Tonino Pencarelli (Department of Economics, Society and Politics, University of Urbino “Carlo Bo”, Urbino, Italy)

The TQM Journal

ISSN: 1754-2731

Article publication date: 21 December 2021

Issue publication date: 29 November 2022

1061

Abstract

Purpose

The purpose of the study is to assess whether a relationship exists between corporate social responsibility (CSR) engagement and tour operators' performances.

Design/methodology/approach

A web survey was submitted to tour operators worldwide. A large sample of tour operators from different countries and continents participated in the survey. Principal component analysis was performed and a regression model was developed to analyze the relationship among variables.

Findings

Empirical evidence indicates that tour operators with high CSR engagement experienced a significantly higher short-term growth of profits and sales volume. Results also show that applying CSR principles, facilitating CSR values and fostering local economic linkages have a positive and significant influence on tour operators' performances.

Practical implications

Tour operators should cultivate a sustainable corporate culture requiring a commitment to sustainability of the company and its suppliers. The findings contradict with the tendency of “enclavisation” of package tourists within self-sufficient tourism complexes and suggest that locals are part of the tourism place-product.

Originality/value

This research reviews the literature on the relationship between CSR and firms' performances in tourism and hospitality. The relevance of this study is its focus on tour operators, a context with a fundamental importance for the sustainability of the tourism industry worldwide. Tour operators are the players that mostly reflect the variety of sectors within the tourism industry, combining travel services such as accommodation, food, transports, entertainment and excursions. This is the first time that a study on the relationship between CSR and firms' performances has been developed on tour operators worldwide. The paper is based on the data collected through a survey on 201 companies from 42 countries from all continents.

Keywords

Acknowledgements

The authors have no conflicts of interest to declare. All co-authors have seen and agree with the contents of the manuscript and there is no financial interest to report. The authors certify that the submission is original work and is not under review at any other publication.

Citation

Goffi, G., Masiero, L. and Pencarelli, T. (2022), "Corporate social responsibility and performances of firms operating in the tourism and hospitality industry", The TQM Journal, Vol. 34 No. 6, pp. 1626-1647. https://doi.org/10.1108/TQM-06-2021-0166

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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