What makes excellence models excellent: a comparison of the American, European and Japanese models
ISSN: 1754-2731
Article publication date: 18 November 2020
Issue publication date: 28 October 2021
Abstract
Purpose
This paper compares three business excellence models (BEMs): Baldrige criteria for performance excellence (BCPE), European Foundation for Quality Management (EFQM) model and Deming Prize (DP) model, representing American, European and Japanese excellence models, respectively. These models are compared in terms of contents, scope, orientation, emphasis and administration.
Design/methodology/approach
Using an inductive-deductive approach, the paper identifies and compares the contents, core values, unique features, points of emphasis and the overall approach of these models.
Findings
Significant differences exist in these models, and that none of these models is perfect. Overall, the BCPE is results-oriented, mainly economic-focused, explicit in presenting requirements and better structured. The EFQM model provides an augmented focus on sustainability, stakeholder engagement and inclusivity. The DP model is an internally oriented TQM model that focuses on processes improvement as a means to excellence.
Practical implications
The findings can guide managers regarding what they should expect from the application of excellence models and make better decisions regarding the choice of excellence models. Further, these findings can provide a foundation for updating the excellence models.
Originality/value
This paper stands alone as a qualitative comparison of BEMs in terms of contents, scope, administration and emphasis on excellence related matters.
Keywords
Acknowledgements
Asfa Muhammad Din acknowledges the support of Alfaisal University for this research.Muhammad Asif and George Thomas thank Prince Sultan University to provide incentive for this research.Muhammad Usman Awan acknowledges the support of University of the Punjab for this research.
Citation
Muhammad Din, A., Asif, M., Awan, M.U. and Thomas, G. (2021), "What makes excellence models excellent: a comparison of the American, European and Japanese models", The TQM Journal, Vol. 33 No. 6, pp. 1143-1162. https://doi.org/10.1108/TQM-06-2020-0124
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited