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What makes excellence models excellent: a comparison of the American, European and Japanese models

Asfa Muhammad Din (Alfaisal University, Riyadh, Saudi Arabia)
Muhammad Asif (Prince Sultan University, Riyadh, Saudi Arabia)
Muhammad Usman Awan (University of the Punjab, Lahore, Pakistan)
George Thomas (Prince Sultan University, Riyadh, Saudi Arabia)

The TQM Journal

ISSN: 1754-2731

Article publication date: 18 November 2020

Issue publication date: 28 October 2021

881

Abstract

Purpose

This paper compares three business excellence models (BEMs): Baldrige criteria for performance excellence (BCPE), European Foundation for Quality Management (EFQM) model and Deming Prize (DP) model, representing American, European and Japanese excellence models, respectively. These models are compared in terms of contents, scope, orientation, emphasis and administration.

Design/methodology/approach

Using an inductive-deductive approach, the paper identifies and compares the contents, core values, unique features, points of emphasis and the overall approach of these models.

Findings

Significant differences exist in these models, and that none of these models is perfect. Overall, the BCPE is results-oriented, mainly economic-focused, explicit in presenting requirements and better structured. The EFQM model provides an augmented focus on sustainability, stakeholder engagement and inclusivity. The DP model is an internally oriented TQM model that focuses on processes improvement as a means to excellence.

Practical implications

The findings can guide managers regarding what they should expect from the application of excellence models and make better decisions regarding the choice of excellence models. Further, these findings can provide a foundation for updating the excellence models.

Originality/value

This paper stands alone as a qualitative comparison of BEMs in terms of contents, scope, administration and emphasis on excellence related matters.

Keywords

Acknowledgements

Asfa Muhammad Din acknowledges the support of Alfaisal University for this research.Muhammad Asif and George Thomas thank Prince Sultan University to provide incentive for this research.Muhammad Usman Awan acknowledges the support of University of the Punjab for this research.

Citation

Muhammad Din, A., Asif, M., Awan, M.U. and Thomas, G. (2021), "What makes excellence models excellent: a comparison of the American, European and Japanese models", The TQM Journal, Vol. 33 No. 6, pp. 1143-1162. https://doi.org/10.1108/TQM-06-2020-0124

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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