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Critical factors for total quality management implementation in the Brazilian construction industry

Lívia da Silveira Pereira Reinaldo (Department of Management Systems, Universidade Federal Fluminense, Niteroi, Brazil)
Julio Vieira Neto (Department of Management Systems, Universidade Federal Fluminense, Niteroi, Brazil)
Rodrigo Goyannes Gusmão Caiado (Tecgraf Institute, Pontifical Catholic University of Rio de Janeiro, Rio de Janeiro, Brazil) (Sustainable Management Systems, Universidade Federal Fluminense, Niteroi, Brazil)
Osvaldo Luiz Gonçalves Quelhas (Production Engineering, Universidade Federal Fluminense, Niteroi, Brazil)

The TQM Journal

ISSN: 1754-2731

Article publication date: 3 November 2020

Abstract

Purpose

This paper aims to identify the critical success factors (CSFs) that affect the implementation of total quality management (TQM) and to investigate, from the perspective of Brazil, the latent factors for TQM implementation in the construction industry.

Design/methodology/approach

The methodology consists of two methods. First, a literature review was conducted to identify CSFs for TQM implementation. Then, empirical research was conducted from a survey questionnaire applied to 130 professionals who have experience in the Brazilian construction industry. SPSS version-25 was used for data analysis, using descriptive statistics, and, finally, principal component analysis for identifying the latent factors.

Findings

The study findings portray convergences regarding the practitioners' perception in the light of the 20 critical factors identified in the literature, which can serve to make construction professionals aware of the key factors to TQM implementation. In addition, two latent factors, quality practices and human factor were identified, and they can assist the leaders and decision-makers for the implementation of TQM in the construction industry of a developing country.

Originality/value

It fills the gap of practical studies that compare the academic and practitioners' perspectives regarding the CSFs for TQM implementation in construction industry.

Keywords

Acknowledgements

Disclosure statement: The authors reported no potential conflict of interest.

Citation

Reinaldo, L.d.S.P., Vieira Neto, J., Goyannes Gusmão Caiado, R. and Gonçalves Quelhas, O.L. (2020), "Critical factors for total quality management implementation in the Brazilian construction industry", The TQM Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/TQM-05-2020-0108

Publisher

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Emerald Publishing Limited

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