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Seven-waste framework of waste identification and elimination for computer-based administrative work

Steven Montana Widodo (Universitas Atma Jaya Yogyakarta, Yogyakarta, Indonesia)
Ririn Diar Astanti (Universitas Atma Jaya Yogyakarta, Yogyakarta, Indonesia)
The Jin Ai (Universitas Atma Jaya Yogyakarta, Yogyakarta, Indonesia)
T.M.A. Ari Samadhi (Institut Teknologi Bandung, Bandung, Indonesia)

The TQM Journal

ISSN: 1754-2731

Article publication date: 21 September 2020

Issue publication date: 24 May 2021




This paper tries to generalize business process improvement (BPI) methodology. It utilizes the seven-waste framework as an essential step in the methodology. While the seven-waste concept is usually applied for manufacturing activities, this paper tries to explore the applicability of it to office-work activities. Also, this paper demonstrates that information technology can be used as a tool for reducing waste in the office-work.


A comprehensive literature review of BPI methodology studies was conducted in order to propose systematic flowcharts to represent the sequence of processes involved in each step of BPI methodology. The proposed flowcharts are applied to a case study in supply chain planning and allocation planning at a manufacturing company. The seven-waste framework is designed as part of the step, in which equivalency between the definition of waste found on the production floor and waste found in office work is presented.


The BPI methodology generally follows five steps: initialization, selection, design, implementation and evaluation. The seven-waste framework is effectively applied in the selection step. The case study shows that information technology can be used as a tool in business process improvement to reduce waste in the business process.

Practical implications

The case study indicates that the proposed framework and methodology are proven able to reduce the three key performance indicators. They are the number of steps from 54 to 24 (55% reduction), processing time from 890 min to 313.5 min (64% reduction) and the number of the manual process from 41 to 17 (59% reduction).


This paper proposes a generalization of BPI methodology, the seven-waste framework in the selection step of the BPI methodology, the seven-waste concept in office-work activity and the use of information technology for BPI by reducing waste in office-work activity.



The authors thank the editor and the anonymous referees for their valuable comments and suggestions to improve the presentation of this paper. This work is partially supported by Lembaga Penelitian dan Pengabdian pada Masyarakat, Universitas Atma Jaya Yogyakarta.


Widodo, S.M., Astanti, R.D., Ai, T.J. and Samadhi, T.M.A.A. (2021), "Seven-waste framework of waste identification and elimination for computer-based administrative work", The TQM Journal, Vol. 33 No. 4, pp. 773-803.



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