Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
ISSN: 1754-2731
Article publication date: 17 May 2022
Issue publication date: 26 June 2023
Abstract
Purpose
Augmentation of an ISO 10001 code system for healthcare worker (HW) satisfaction with ISO/IEC 27701 and ISO/IEC 29184 privacy-related subsystems is shown. Four specific codes regarding the privacy of HWs using electronic devices for hand hygiene (HH) monitoring and the related activities are presented.
Design/methodology/approach
HWs’ concerns involving automated hand hygiene monitoring technologies were identified through a literature review and classified. Privacy codes (PCs) that deal with such concerns were developed. ISO/IEC 27701 requirements for privacy information were mapped to the elements of these codes, labelled as “Healthcare Workers’ Hand Hygiene Privacy Codes (HW-HH-PCs)”. Both ISO/IEC 27701 and ISO/IEC 29184 guidelines for Privacy Notices and consent were linked with the activities for preparing the code resources.
Findings
Components of an ISO/IEC 27701 system, the guidance of ISO/IEC 29184 and the definitions provided in ISO/IEC 29100 can assist the preparation of HW-HH-PCs and the required resources. An ISO/IEC 29184 Privacy Notice can be used as input for developing an Informed Consent Form, which can be implemented to suit two of the four developed HW-HH-PCs.
Practical implications
HW-HH-PCs and the supporting resources, which healthcare organizations could implement to potentially increase quality assurance of an automated HH monitoring service, are illustrated.
Originality/value
Integrative augmentation of ISO 10001:2018, ISO/IEC 27701:2019 and ISO/IEC 29184:2020 within an underlying framework from ISO/IEC 20000–1:2018 for information technology service, together with the related examples of privacy-related customer satisfaction codes and the corresponding resources, is introduced.
Keywords
Acknowledgements
The authors recognize Alberta Health Services; National Fund for Scientific, Technological Development and Technological Innovation (FONDECYT), the funding branch of the National Council for Science, Technology and Technological Innovation (CONCYTEC) Peru; and Natural Sciences and Engineering Research Council (NSERC) of Canada.
Citation
Ortiz, M.B. and Karapetrovic, S. (2023), "Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare", The TQM Journal, Vol. 35 No. 5, pp. 1194-1210. https://doi.org/10.1108/TQM-03-2022-0081
Publisher
:Emerald Publishing Limited
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