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Total quality management practices in aquaculture companies: a case from Ghana

Kwame Owusu Kwateng (Department of Supply Chain and Information Systems, School of Business, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana)
Justice Eric Darko (Department of Fisheries and Water Resources, University of Energy and Natural Resources, Sunyani, Ghana)

The TQM Journal

ISSN: 1754-2731

Article publication date: 12 June 2017

Abstract

Purpose

Studies on managers’ awareness level of total quality management (TQM) in the aquaculture industry in Ghana are scarce, if existing at all. The purpose of this paper is to evaluate the awareness level of managers in Ghana’s aquaculture industry about TQM practices and how it is applied in their operations.

Design/methodology/approach

In this study, simple random sampling technique was used to select 52 respondents from aquaculture companies in Ghana. The respondents were managers and supervisors who have better understanding of organizational operations and quality management issues. Managers and supervisors considered for the study include quality managers, operational/production managers, supervisors, and also top managers.

Findings

The findings from the study depict that respondents’ awareness level about TQM practices and concepts in the aquaculture industry are acceptable and they agree to the fact that TQM is a way of guaranteeing high-quality products and services. The institutions’ main areas of concentration are management leadership, continuous process management, and improvement. Again, the companies’ culture depicts more of a control measure than a prophylactic treatment.

Practical implications

The outcome of this paper will help in comprehending the TQM awareness in the aquaculture industry in Ghana. It will also highlight major areas that managers and supervisors in the industry need education on, in other to enhance their quality skills.

Originality/value

This research is among the first ever known attempts to assess the awareness of TQM concepts and practices in the aquaculture industry in Ghana. It will help improve the quality practices in the industry.

Keywords

Citation

Owusu Kwateng, K. and Darko, J.E. (2017), "Total quality management practices in aquaculture companies: a case from Ghana", The TQM Journal, Vol. 29 No. 4, pp. 624-647. https://doi.org/10.1108/TQM-03-2017-0027

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited