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Selected papers from the 17th Toulon-Verona conference
Article Type: Guest editorial From: The TQM Journal, Volume 27, Issue 2.
Guest editor introduction
The17th Toulon-Verona Conference � Excellence in Services
28-29 August 2014 at Liverpool John Moores University, UK.
Conference was Chaired by Professor Jacques Martin and Professor Claudio Baccarani.
The second half of this Special Issue of the TQM Journal is devoted to the four best papers delivered at the Conference:
1. �The drug logistics process: an innovative experience� by Pinna, Marras and Carrus.
2. �Performance journey mapping: a service performance assessment framework� by H�ber, Pergler, Weitlaner and Grahsl.
3. �Service-based vs. goods-based positioning of the product concept: effects on customer perceived value� by Cassia, Ugolini, Cobelli and Gill.
4. �Green Supply Chain Management: practices and tools for logistics competitiveness and sustainability. The DHL Case Study� by Cosimato and Troisi.
Dr Jacques Martin - Universit� du Sud Toulon-Var, La Garde, France
Professor Claudio Baccarani - Department of Business Administration, University of Verona, Verona, Italy