Selected papers from the 18th international conference on ISO & TQM

Sam Ho (Centre for Management Research, SYS University, Guangzhou, China)

The TQM Journal

ISSN: 1754-2731

Article publication date: 9 March 2015



Ho, S. (2015), "Selected papers from the 18th international conference on ISO & TQM ", The TQM Journal, Vol. 27 No. 2.



Emerald Group Publishing Limited

Selected papers from the 18th international conference on ISO & TQM

Article Type: Guest editorial From: The TQM Journal, Volume 27, Issue 2.

Guest editor introduction

18th International Conference on ISO & TQM 18-ICIT

21-23 April 2014 at Riverside Majestic Hotel, Kuching, E. Malaysia

Theme: Enhancing Growth and Productivity through Best Practices in TQM

International Standards Organisation (ISO) series sets out the methods that can be implemented in an organization to assure that the customers� requirements are fully met. Moreover, the organization�s requirements will be met both internally and externally and at an optimum cost. This is the result of efficient organization of the resources available, including material, people and technology. The most important standard in the ISO Series is obviously ISO 9001. Over the past 14 ICITs the focuses were on ISO 9001. However, with the advancement of mankind, there is a pressing need for other equally important standards for organizations to develop and compete. Such examples include, but not limited to:

  • ISO 9000 � Quality Management Systems.

  • ISO 14000 � Environmental Management System.

  • ISO 14064 � Green House Gases.

  • ISO 14067 � Carbon Footprint for Products.

  • ISO 15765 � Carbon Emission for Road Vehicles.

  • ISO 16949 � Quality Management Systems for the Car Industry.

  • ISO 22000 � Food Safety Management System.

  • ISO 50000 � Energy Management System.

Because of the significance of the ISO Series of standards, and its close relationship to TQM, the first objective of this Conference was to consider the impact of ISO implementation on TQM.

TQM provides the overall concept that fosters continuous improvement in an organization. The TQM philosophy stresses a systematic, integrated, consistent, organization-wide perspective involving everyone and everything. It focuses primarily on total satisfaction for both the internal and external customers within a management environment that seeks continuous improvement of all systems and processes. TQM has been considered by many organizations as the way to survive and succeed. The second objective of the 18-ICIT was therefore to provide a forum for the identification of the contemporary development in the theories and practices of TQM, and for the sharing of experience.

The Conference gives us the opportunity to benefit at first hand from the expertise and experience of eminent speakers who are senior executives of many leading edge organizations and distinguished academics contributing to the research and development of ISO and TQM. The 18-ICIT was represented by delegates from 17 countries. The 58 papers of the 18-ICIT were organized according to different areas of activities in the development of ISO and TQM. They are as follows:

1. ISO and TQM for productivity and growth.

2. ISO 9000/14001/50001, OH18001, etc.

3. Green, Lean and energy management.

4. 5-S, 6-?, BPR, QFD and other quality tools.

5. Entrepreneurship and strategic alliance.

6. Knowledge management and learning.

7. HRM and organizational development.

8. Best practices in construction and manufacturing.

9. Best practices in education and services.

10. Best practices in healthcare and public sector.

The 18-ICIT was also privileged to have 16 prominent keynote speakers presenting their expert opinions on specific issues of ISO and TQM. We would also like to thank the Technical Committee members who have helped us so readily to review the abstracts and/or edit some of the papers. We are indebted to the past and present editors of the TQM Journal who always support and encourage the ICIT because they trust there are good-quality papers for journal publication. Last but not the least, we would also like to thank all our presenters and delegates contributing to the successful experience of the 18-ICIT.

The three papers voted for the best sub-theme paper awards and selected for this special edition of the TQM Journal are as follows.

Sub-theme No. 1: �Uni-economics: impact of sunspot on quality, productivity & business growth� � this paper harnesses a set of system and process that can ensure the long-term productivity and business growth of firms in this contemporary business world. It is predicted with 80 percent confidence that the next global financial tsunami is coming in 2019. More important is how organizations can make use of the trade-wind and avoid the counter-wind from the uni-economics phenomena for their productivity and business growth.

Sub-theme No. 3: �Applicability of SIRIM Green 5-S Model for Productivity & Business Growth in Malaysia� � this paper shares the experience of the �SIRIM Green 5-S Model for Business Sustainability & Organizational Development� since 15-ICIT. Since 1993, the authors used the proprietary 5-S checklist for training and consultancy in no less than ten countries with over 50,000 persons from around 2,000 organizations world-wide. On the other hand, HKSAR takes the lead in the global oil energy consumption/GPD. The experience will also be shared in this article.

Sub-theme No. 5: �Inbound event tourism attendees: a group qualities-values approach at destination� � major event tourism draws tourists to a destination and it can deliver new knowledge to the destination�s management and marketers. This study considers the event tourists visiting a destination to participate in a major international auto racing event, and where local tourism can be embedded around the major event tourism agendas. Major event tourists attend with non-uniform and often personally driven agendas, and their degrees of local tourism acceptance vary. These event tourists are divided into six psychologically framed auto racing sport groupings. Micro-differences are explored that can enhance future destination tourism.

Professor Sam Ho - Centre for Management Research, SYS University, Guangzhou, China

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