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Design and implementation of quality control loops: Strategies to reach stable business processes

Malte Schröder (Quality Management Department, Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Aachen, Germany)
Sebastian Schmitt (Quality Management Department, Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Aachen, Germany)
Robert Schmitt (Quality Management Department, Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, Aachen, Germany)

The TQM Journal

ISSN: 1754-2731

Article publication date: 13 April 2015

2699

Abstract

Purpose

Business processes have an open and dynamic character and are influenced by internal an external disturbances. Without an adequate use of feedback mechanisms, those processes become unstable and do not achieve the expected performance. The purpose of this paper is to face the challenge and to ensure a competitive quality level, a framework for entrepreneurial quality management is given.

Design/methodology/approach

Using the method of analogy formation the transfer of cybernetic approaches to business processes is shown. Especially quality control loops are analysed in order to find appropriate solutions for their design and implementation in enterprises.

Findings

As a core element of the paper an approach for the systematic implementation of control loops is given. This approach offers a framework and a description for an operative implementation of quality control loops for stable business processes.

Originality/value

The idea to use closed quality control loops for the design of several processes is already known. Anyway, both a robust framework and a appropriate, sufficient and detailed description for an operative implementation is the new aspect and an important further development within the topic.

Keywords

Acknowledgements

The paper presents results from the cooperative research project CORNET ZeDAM. CORNET promotion plan 86 EBG of the Research Association on Welding And Allied Processes of the DVS has been funded by the AiF (Allianz Industrie Forschung) within the programme for sponsorship by Industrial Joint Research and Development (IGF) of the German Federal Ministry of Economic Affairs and Technologies based on an enactment of the German Parliament.

Citation

Schröder, M., Schmitt, S. and Schmitt, R. (2015), "Design and implementation of quality control loops: Strategies to reach stable business processes", The TQM Journal, Vol. 27 No. 3, pp. 294-302. https://doi.org/10.1108/TQM-01-2014-0004

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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