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Emotional intelligence, psychological safety, and team decision making

Wencang Zhou (Montclair State University, Montclair, New Jersey, USA)
Zhu Zhu (Montclair State University, Montclair, New Jersey, USA)
Donald Vredenburgh (Baruch College, New York, New York, USA)

Team Performance Management

ISSN: 1352-7592

Article publication date: 10 March 2020

Issue publication date: 20 March 2020

1869

Abstract

Purpose

As teamwork becomes more prevalent in organizational decision-making, the influence of emotional intelligence (EI) on team decision-making process demands more research attention. This study aims to investigate the impact of EI on team psychological safety and decision-making performance.

Design/methodology/approach

Team decision-making performance and decision quality from a team decision task were obtained from 54 decision-making teams composed of 241 undergraduate business students from a Mid-Atlantic university. Regression analyses were used to test individual and team’s EI relationship with team decision performance and the mediation effect of psychological safety.

Findings

This study provides empirical evidence that individual EI is positively related to individual influence on team decisions. Team-level EI improves team decision-making performance through increases in psychological safety.

Research limitations/implications

The sample size is relatively small, and the participants were business students; therefore, the research results may lack generalizability. Future research is encouraged to explore this topic further.

Practical implications

As teamwork becomes more prevalent in organizational decision-making, the influence of EI on team decision-making process demands more research and managerial attention. The findings of this paper provide insights on the importance of individual/team EI and psychological safety in team decision performance.

Originality/value

This study furthers research showing that emotions are pertinent to social interactions, including group decision-making, and therefore suggests the desirability of investigating other social processes affecting group decision-making.

Keywords

Citation

Zhou, W., Zhu, Z. and Vredenburgh, D. (2020), "Emotional intelligence, psychological safety, and team decision making", Team Performance Management, Vol. 26 No. 1/2, pp. 123-141. https://doi.org/10.1108/TPM-10-2019-0105

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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