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Investigating the relationships among team emotional intelligence, trust, conflict and team performance

Azadeh Rezvani (The University of Queensland, Queensland, Australia)
Rowena Barrett (Queensland University of Technology Business School, Brisbane, Australia)
Pouria Khosravi (Queensland University of Technology Business School, Brisbane, Australia)

Team Performance Management

ISSN: 1352-7592

Article publication date: 17 December 2018

Issue publication date: 7 March 2019

8870

Abstract

Purpose

The purpose of the study is to enhance understanding of the relationships among team emotional intelligence (EI), trust in team, conflict in team and team performance.

Design/methodology/approach

A sample of 389 team members from 84 project teams in large-scale construction projects was surveyed.

Findings

Findings showed that team EI is positively associated with team performance. In addition, trust and conflict in the team mediate the association between team EI and team performance.

Practical implications

The ability to perceive one’s own and others’ emotions significantly increases the likelihood of team performance by increasing trust in a team and reducing conflict. Therefore, managers can use these findings to boost team performance and reduce conflict in their teams.

Originality/value

This research contributes to the better understanding of the relationship between team EI and team performance in large-scale construction projects. In addition, this research is an empirical investigation into the mediation variables linking EI to team performance.

Keywords

Citation

Rezvani, A., Barrett, R. and Khosravi, P. (2019), "Investigating the relationships among team emotional intelligence, trust, conflict and team performance", Team Performance Management, Vol. 25 No. 1/2, pp. 120-137. https://doi.org/10.1108/TPM-03-2018-0019

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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