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The role of organizational learning culture and psychological empowerment in reducing turnover intention and enhancing citizenship behavior

Talat Islam (Hailey College of Banking and Finance, University of the Punjab, Lahore, Pakistan)
Mubbsher Munawar Khan (Hailey College of Banking and Finance, University of the Punjab, Lahore, Pakistan)
Fida Hussain Bukhari (Hailey College of Banking and Finance, University of the Punjab, Lahore, Pakistan)

The Learning Organization

ISSN: 0969-6474

Article publication date: 11 April 2016

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Abstract

Purpose

The purpose of this paper is to examine the association among organizational learning culture (OLC), psychological empowerment (PE), affective commitment (AC), organizational citizenship behavior and turnover intention.

Design/methodology/approach

This study was undertaken via a questionnaire conducted among Malay-Chinese working in banking and insurance sector of Malaysia.

Findings

PE and OLC were found to influence employee’s citizenship behavior toward their organization and turnover intention. In addition, AC was found to perform the role of mediator between them.

Research Limitations/implications

The study used self-reported data based on a cross-sectional survey. The study has implications for the managers.

Practical Implications

OLC and PE were found to influence turnover intention directly and indirectly, providing an avenue of approach for managers to retain its key employees.

Originality/value

The paper examines the consequences of OLC and PE, neglected variables along with the mediation of AC.

Keywords

Citation

Islam, T., Khan, M.M. and Bukhari, F.H. (2016), "The role of organizational learning culture and psychological empowerment in reducing turnover intention and enhancing citizenship behavior", The Learning Organization, Vol. 23 No. 2/3, pp. 156-169. https://doi.org/10.1108/TLO-10-2015-0057

Publisher

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Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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