Double loop learning in the Indian two‐wheeler service sector
Abstract
Purpose
The purpose of this paper is to explore the rationale for the lack of growth in the two‐wheeler service sector despite an exponential growth in the number of two‐wheelers on Indian roads.
Design/methodology/approach
The data of a premier manufacturer were gathered to develop a system dynamics model. Policy experimentation was carried out after validating the model.
Findings
The results corroborate that a mere increase in the number of facilities is inadequate for sustainable growth. Improving service quality is vital for sustainable growth of the service sector.
Practical implications
The system dynamics model unveils facts that otherwise would remain obscured. It is very useful for real‐world managers in carrying out policy experimentation to understand the effect of one variable on the other. Managers can design effective policies only through double‐loop learning.
Originality/value
The complexity of the system increases as the business grows. Managers need to adopt double‐loop learning to achieve true growth in capacity, revenue, and the bottom line. The paper demonstrates the essence of double‐loop learning in the two‐wheeler service sector.
Keywords
Citation
Bagodi, V. and Mahanty, B. (2013), "Double loop learning in the Indian two‐wheeler service sector", The Learning Organization, Vol. 20 No. 4/5, pp. 264-278. https://doi.org/10.1108/TLO-04-2012-0029
Publisher
:Emerald Group Publishing Limited
Copyright © 2013, Emerald Group Publishing Limited