Increasing e-government adoption by emphasizing environmental sustainability: an extended case study in Peru

Abstract

Purpose

Low citizen adoption rates jeopardize the success and proliferation of e-government systems. This study aims to understand how the perception of environmental sustainability (ES) can influence a citizen’s intention to use e-government systems.

Design/methodology/approach

In a case study in Peru, the technology acceptance model (TAM) adoption model is extended with the construct of ES and evaluated with structural equation modeling. An 18-element, in-person survey was constructed and administered to citizens of Lima, Peru who had prior exposure to e-government systems.

Findings

The results show that citizens can be positively influenced to adopt e-government systems if they perceive that doing so will contribute to ES.

Research limitations/implications

As this was a preliminary study, further research should focus on specific, as opposed to general, e-government systems, as well as encompassing a broader cross section of the population.

Practical implications

Administrators of e-government initiatives can consider public-interest factors, alongside of the common self-interest factors, when looking to improve adoption rates of e-government systems.

Originality/value

This is the first time that TAM has been extended with the construct of ES.

Citation

Pérez Chacón, S.R., Rodriguez Vilchez, J.L., Cabrera Berrios, J.A., Raymundo Ibañez, C.A. and Mauricio, D.S. (2021), "Increasing e-government adoption by emphasizing environmental sustainability: an extended case study in Peru", Transforming Government: People, Process and Policy, Vol. 15 No. 4, pp. 550-565. https://doi.org/10.1108/TG-10-2020-0305