Determinants of continuance intention of using e-government services in Tanzania: the role of system interactivity as moderating factor
Transforming Government: People, Process and Policy
ISSN: 1750-6166
Article publication date: 19 October 2022
Issue publication date: 10 February 2023
Abstract
Purpose
The purpose of this study is to investigate the continuance intention of using e-government services in Tanzania as well as moderating effects of system interactivity.
Design/methodology/approach
A research model based on expectancy confirmation model was developed and empirically tested using 213 data collected from e-government services users who were selected using the judgemental sampling technique. The variance-based structural equation modelling technique was used for data analysis using SmartPLS 3.0.
Findings
The results of this study suggest that system interactivity, computer self-efficacy, management support, confirmation, satisfaction and perceived usefulness have a positive and significant influence on continuance intention to use e-government services. Moreover, the findings of this study indicate that system interactivity moderates the influence of perceived usefulness and satisfaction on continuance intention.
Originality/value
This study extends the expectancy confirmation model with system interactivity, management support and computer self-efficacy which are considered as important factors in continuance usage of technology. Furthermore, this study examines the moderating effect of system interactivity on the effects of perceived usefulness and satisfaction on continuance intention.
Keywords
Acknowledgements
This research study is stimulated by the effort done by the Government of United Republic of Tanzania through e-Government Authority (eGA) in coordinating and promoting e-government initiatives. Authors acknowledge the effort done by the Institute of Finance Management (IFM) and other entities in making sure this study is achieved. Furthermore, the authors would also like to thank anonymous reviewers for their valuable and constructive comments which significantly improved the quality of this paper.
Citation
Mandari, H.E. and Koloseni, D.N. (2023), "Determinants of continuance intention of using e-government services in Tanzania: the role of system interactivity as moderating factor", Transforming Government: People, Process and Policy, Vol. 17 No. 1, pp. 15-38. https://doi.org/10.1108/TG-05-2022-0077
Publisher
:Emerald Publishing Limited
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