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The scratch dilemma

Carlos López-Hernández (School of Economics and Business, Universidad Panamericana, Guadalajara, Mexico)
Ana Laura Chávez (School of Economics and Business, Universidad Panamericana, Guadalajara, Mexico)

Publication date: 19 August 2022

Issue publication date: 21 November 2022


Theoretical basis

Ethic code moral and ethic dilemma.

Research methodology

The case study is based on a series of in-depth interviews carried out with the owners and directors. The data were complemented by documentary analysis, including descriptions of internal processes, and industry information. The teaching note opted for an exploratory study using the open-ended approach of grounded theory.It is important to mention to the students that although the names of the characters and the company were modified for confidentiality reasons, the case actually happened.

Case overview/synopsis

Roberto Rodarte, an employee of Internet Architects Interactive, won a luxury car in a raffle from the hotel where he was staying in a business trip. Roberto decided to keep the car and did not inform the company of what had happened.The company did not have any established policies for these situations. Manuel de la Torre, a partner, thought that it would be fair if either Roberto give the car to the company Roberto, thought that the car belonged to him.The company decided to fire him. What could be done to avoid similar situations arising in the future?

Complexity academic level

The case can be used by administrative program students and Master of Business Administration students in courses such as management, good management practices, human resources, leadership and business ethics.



Disclaimer. This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision-making. The author/s may have disguised names; financial and other recognizable information to protect confidentiality.


López-Hernández, C. and Chávez, A.L. (2022), "The scratch dilemma", , Vol. 18 No. 6, pp. 884-897.



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