Outcast conflict

Abstract

Research methodology

The case was created via an interview of the protagonist.

Case overview / synopsis

The case describes the dilemma a young leader, Captain Bryson, faces after a few months in his new organization. Amid a routine meeting, two of CPT Bryson’s direct reports get into a verbal (and nearly physical) altercation over a relatively benign issue. CPT Bryson must decide how to handle the conflict at that moment. Further, the organization is resource constrained, so the personnel will be working in the same organization for at least the next six months. Therefore, CPT Bryson must try to diagnose the types and sources of conflict so that he can decide on how to manage the conflict in both the short and long terms.

Complexity academic level

This case is designed for use in undergraduate and graduate level courses on leadership and management. The case is useful for teaching lessons (or electives) on conflict management, developmental communication (counseling), emotional intelligence and power and influence.

Citation

Bogardus, J.A., Dibble, J. and Garvin, J.D. (2019), "Outcast conflict", The CASE Journal, Vol. 15 No. 6, pp. 528-544. https://doi.org/10.1108/TCJ-01-2019-0007