TY - JOUR AB - Research methodology The author used narrative research as a research methodology.Case overview/synopsis Winston Thompson is the new Residential Manager of Drayson Residential Complex at Sybel University. After meeting with staff in his area of responsibility and learning about the complexities of his new position, Winston needs to determine the best way to build positive relationships with each member of the leadership team in his complex. In this case, students are challenged to determine the best relationship building approach for each staff member using concepts from leader–member exchange theory while also taking into consideration issues of race, age and gender.Complexity academic level This case is written for undergraduates in either an upper level leadership or organizational behavior course. The case can be adapted for graduate courses and executive education depending upon the work experience of the individuals. VL - 15 IS - 5 SN - 1544-9106 DO - 10.1108/TCJ-01-2018-0019 UR - https://doi.org/10.1108/TCJ-01-2018-0019 AU - Aikens Shontarius D. PY - 2019 Y1 - 2019/01/01 TI - Building positive relationships in the first 100 days T2 - The CASE Journal PB - Emerald Publishing Limited SP - 441 EP - 462 Y2 - 2024/04/25 ER -