TY - JOUR AB - Purpose Many people in severe mentally disturbed states do not use language or other symbolic media well or coherently. Therefore, the non-verbal medium needs to be understood by workers with such people. The “Learning from Action” experiential workshop was developed in order to provide an opportunity to learn about hidden messages in the relationships and roles occurring in activities. In August 2017, a workshop was run for the first time in Japan. The purpose of this paper is to report the experience and dynamics observed by the three consultants, who are here the authors of this paper.Design/methodology/approach After the workshop all the staff and members, including interpreters, were invited to give feedback.Findings Analysis of the feedback data showed certain important dynamics, concerning especially dependence, cultural defences and the defensive role of activity in a multicultural context.Research limitations/implications This is an initial experience to be followed up by later feedback and further workshops.Practical implications Workers awareness of non-verbal communication within the roles of work activities is a training possibility. It faces various resistances including the mental health assumptions of meaninglessness of any communication outside the verbal.Originality/value This is a method of training not widely used even in European countries, and is the first in a country in the far east. VL - 40 IS - 2 SN - 0964-1866 DO - 10.1108/TC-02-2018-0005 UR - https://doi.org/10.1108/TC-02-2018-0005 AU - Hinshelwood Robert Douglas AU - Mingarelli Luca AU - Masnata Simona PY - 2019 Y1 - 2019/01/01 TI - A “Learning from Action” workshop in Japan T2 - Therapeutic Communities: The International Journal of Therapeutic Communities PB - Emerald Publishing Limited SP - 77 EP - 83 Y2 - 2024/04/23 ER -