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Total quality management, corporate social responsibility and entrepreneurial orientation in the hotel industry

Mohammad Reza Jalilvand (Faculty of Management, University of Tehran, Tehran, Iran)
Javad Khazaei Pool (Department of Management, University of Isfahan, Isfahan, Iran)
Hadi Balouei Jamkhaneh (University of Mazandaran, Babolsar, Iran)
Reihaneh Alsadat Tabaeeian (Department of Management, University of Isfahan, Isfahan, Iran)

Social Responsibility Journal

ISSN: 1747-1117

Article publication date: 14 September 2018

Issue publication date: 4 October 2018

Abstract

Purpose

The purpose of this paper is to examine how total quality management (TQM) and corporate social responsibility (CSR) affect entrepreneurial orientation (EO) in the context of the hotel industry.

Design/methodology/approach

Drawing from the hospitality literature, the relationships among TQM, CSR and EO were hypothesized and tested. Based on the valid responses collected from a survey questionnaire, structural equation modeling approach was used to examine the research model.

Findings

The results indicate that TQM positively affects CSR. Furthermore, CSR was a significant antecedent of EO.

Originality/value

The combination of a developing country context and the significance of TQM, CSR and EO in hotel industry enhance the contextual contribution of the paper.

Keywords

Acknowledgements

The authors appreciate many valuable comments provided by the anonymous reviewers who directed them in refining the paper and bringing it up to its current standard. The authors would like to thank the managers of the hotels who participated in this research. Their kind gesture in sharing their time and effort is greatly appreciated.

Citation

Jalilvand, M.R., Khazaei Pool, J., Balouei Jamkhaneh, H. and Tabaeeian, R.A. (2018), "Total quality management, corporate social responsibility and entrepreneurial orientation in the hotel industry", Social Responsibility Journal, Vol. 14 No. 3, pp. 601-618. https://doi.org/10.1108/SRJ-04-2017-0068

Publisher

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Emerald Publishing Limited

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