The purpose of this paper is to examine how total quality management (TQM) and corporate social responsibility (CSR) affect entrepreneurial orientation (EO) in the context of the hotel industry.
Drawing from the hospitality literature, the relationships among TQM, CSR and EO were hypothesized and tested. Based on the valid responses collected from a survey questionnaire, structural equation modeling approach was used to examine the research model.
The results indicate that TQM positively affects CSR. Furthermore, CSR was a significant antecedent of EO.
The combination of a developing country context and the significance of TQM, CSR and EO in hotel industry enhance the contextual contribution of the paper.
The authors appreciate many valuable comments provided by the anonymous reviewers who directed them in refining the paper and bringing it up to its current standard. The authors would like to thank the managers of the hotels who participated in this research. Their kind gesture in sharing their time and effort is greatly appreciated.
Jalilvand, M.R., Khazaei Pool, J., Balouei Jamkhaneh, H. and Tabaeeian, R.A. (2018), "Total quality management, corporate social responsibility and entrepreneurial orientation in the hotel industry", Social Responsibility Journal, Vol. 14 No. 3, pp. 601-618. https://doi.org/10.1108/SRJ-04-2017-0068
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