Total quality management, corporate social responsibility and entrepreneurial orientation in the hotel industry
ISSN: 1747-1117
Article publication date: 14 September 2018
Issue publication date: 4 October 2018
Abstract
Purpose
The purpose of this paper is to examine how total quality management (TQM) and corporate social responsibility (CSR) affect entrepreneurial orientation (EO) in the context of the hotel industry.
Design/methodology/approach
Drawing from the hospitality literature, the relationships among TQM, CSR and EO were hypothesized and tested. Based on the valid responses collected from a survey questionnaire, structural equation modeling approach was used to examine the research model.
Findings
The results indicate that TQM positively affects CSR. Furthermore, CSR was a significant antecedent of EO.
Originality/value
The combination of a developing country context and the significance of TQM, CSR and EO in hotel industry enhance the contextual contribution of the paper.
Keywords
Acknowledgements
The authors appreciate many valuable comments provided by the anonymous reviewers who directed them in refining the paper and bringing it up to its current standard. The authors would like to thank the managers of the hotels who participated in this research. Their kind gesture in sharing their time and effort is greatly appreciated.
Citation
Jalilvand, M.R., Khazaei Pool, J., Balouei Jamkhaneh, H. and Tabaeeian, R.A. (2018), "Total quality management, corporate social responsibility and entrepreneurial orientation in the hotel industry", Social Responsibility Journal, Vol. 14 No. 3, pp. 601-618. https://doi.org/10.1108/SRJ-04-2017-0068
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited