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Machine reengineering: robots and people working smarter together

Prashant Shukla (Accenture Research in Boston)
H. James Wilson (Accenture Research in Boston)
Allan Alter (Accenture Research in Boston)
David Lavieri (Accenture Research in Boston)

Strategy & Leadership

ISSN: 1087-8572

Article publication date: 20 November 2017

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Abstract

Purpose

The authors explore the potential of machine learning, computers employ that an algorithm to sort data, make decisions and then continuously assess and improve their functionality. They suggest that it be used to power a radical redesign of company processes that they call machine reengineering.

Design/methodology/approach

The authors interpret a survey of more than a thousand corporate public agency IT professionals on their use of artificial intelligence and machine learning.

Findings

Companies that embrace machine learning find that it adds value to the work product of their employees and provides companies with new capabilities.

Practical implications

Working together with an intelligent machine, workers become custodians of powerfully smart tools, tools that personalize work to maximize their most productive ways of working.

Originality/value

A guide to establishing a culture that empowers employees to thrive alongside intelligent machines.

Keywords

Citation

Shukla, P., Wilson, H.J., Alter, A. and Lavieri, D. (2017), "Machine reengineering: robots and people working smarter together", Strategy & Leadership, Vol. 45 No. 6, pp. 50-54. https://doi.org/10.1108/SL-09-2017-0089

Publisher

:

Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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