The authors examine the approach by which Sam Walton, a 48-year-old when he took his first technology course, drove creation of a new set of technology for retailing.
By breaking Walton’s approach into five stages, the authors show how his way of working points to a credible path for leaders with limited background in technology to lead technological change.
Senior leaders can apply Walton’s systematic way of leading for creation of excellent processes to accomplish customer-focused technology innovation in the modern era.
Five elements of Walton’s tech innovation leadership are reviewed and analyzed.
This article offers insights about how Walton was able to form a tech savvy team of managers and synthesize a vision about the potential of technology to produce operational breakthroughs far in advance of his competition.
Bjelland, O.M. and Wood, R.C. (2015), "To nurture transformational technology, build a community like Sam Walton’s", Strategy & Leadership, Vol. 43 No. 2, pp. 41-46. https://doi.org/10.1108/SL-01-2015-0010
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