An employee’s best friend? How AI can boost employee engagement and performance
ISSN: 1475-4398
Article publication date: 11 December 2018
Issue publication date: 28 January 2019
Abstract
Purpose
How to keep employees engaged, rewarded and retained to improve the end-user and customer experience.
Design/methodology/approach
This study provides practical advice on how a business can attract, recruit, retain and develop talented employees to improve customer service, using the author’s experience at Genesys.
Findings
This study explores various research findings including Coleman Parks to establish the challenges organizations face when trying to ensure employees are engaged with their own business.
Originality/value
This is my viewpoint on the situation; I have researched various areas of employee engagement to understand why organizations are facing challenges, and I can provide unique insight as we work with world-leading brands to use technology that will solve these problems in some way at the least.
Keywords
Citation
Smith, C. (2019), "An employee’s best friend? How AI can boost employee engagement and performance", Strategic HR Review, Vol. 18 No. 1, pp. 17-20. https://doi.org/10.1108/SHR-11-2018-0092
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited