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Up with data, down with siloes how businesses can connect ERP capabilities to better outcomes for their projects, their employees and their customers

Stacy Critzer (Unanet, Dulles Va, Virginia, USA)
Kim Koster (Unanet, Dulles Va, Virginia, USA)

Strategic HR Review

ISSN: 1475-4398

Article publication date: 8 July 2020

Issue publication date: 22 July 2020

255

Abstract

Purpose

Employees are being forced to retreat to their home offices for remote working during the Covid-19 crisis, while employers are left wondering what the scattering of their workforces would do to collaboration, accountability and visibility across their organizations and whether it would give rise to the operational siloes and data fiefdoms that they had been bent on dismantling? At the epicenter of the pandemic, just the opposite was happening in the unlikeliest of places: a health-care operation in New York City. In a profession known for monolithic silos, at least one company was demonstrating how eliminating siloes can heighten collaboration, increase efficiency and ultimately yield better outcomes.

Design/methodology/approach

Businesses can promote visibility, the free flow of information and collaboration across an enterprise, while keeping siloes from creeping back into the organization looking at resource management, assessment of the quality of your data, along with ERP capabilities and alignment around project-specific and overarching strategic goals.

Findings

Four steps include defining the KPIs that will help drive your strategy – project-based and enterprise/portfolio-wide – using both internal and external benchmarks, looking for trends in the data and diving deeper. Once these practices and processes become the norm across an organization, the siloes that erode productivity and efficiency should start to crumble, and your real-world outcomes should begin to look a lot more like the ideal-world outcomes that you have been striving for. Then you will know your ERP upgrade has been worthwhile.

Originality/value

To select the right integrated tool for your organization, there are seven questions to ask, such as what is the architecture of the software? Is the software company you are buying from customer-focused? Will using the system properly yield cost savings for the organization?

Keywords

Citation

Critzer, S. and Koster, K. (2020), "Up with data, down with siloes how businesses can connect ERP capabilities to better outcomes for their projects, their employees and their customers", Strategic HR Review, Vol. 19 No. 4, pp. 159-162. https://doi.org/10.1108/SHR-05-2020-0047

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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