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Closing the change management gap

Holly Lyke-Ho-Gland (Research Services, APQC, Houston, Texas, USA)

Strategic HR Review

ISSN: 1475-4398

Article publication date: 26 July 2019

Issue publication date: 21 August 2019




Change has always been hard. But now, change is becoming a constant. Defining change – identifying the new strategy, business model or process the organization needs to retain market share – is difficult enough. Leading the organization through change is even harder. The purpose of this paper is to use a combination of survey and case studies to measure organizations’ change maturity and provide guidance on how organizations can move from check-the-box approaches to ones that drive behavioral shifts.


This paper is based on the combination of a broadcast survey and series of best practice case studies.


And while organizations have made strides in committing resources and planning for change, they continue to struggle with long-term, sustainable change. But what really creates sustainable change? Sustainable change means moving beyond “check-the-box” efforts – focused on the execution of communication plans and project milestones. Instead, organizations should bolster their efforts with a focus on leading, not just communicating, the change and engaging staff cooperatively to drive new behaviors.


This paper focuses on best practices that do more than require check-the-box adherence to a series of change activities and methodologies.



Lyke-Ho-Gland, H. (2019), "Closing the change management gap", Strategic HR Review, Vol. 18 No. 4, pp. 168-175.



Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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