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Real-time, ongoing employee feedback: the perk that actually retains

Michael Heller (Red Branch Media, Omaha, Nebraska, USA)

Strategic HR Review

ISSN: 1475-4398

Article publication date: 12 June 2017




The purpose of this paper is to help leaders with their performance management explore how a simple ongoing feedback loop retains employees.


This paper is set up in a “to-do, not to-do” format to give busy leaders a clear, black and white view on how this approach works.


The “simple” approach of having an ongoing feedback loop is hard for employers to get in the habit of doing, which is understandable. This paper shows them that implementation is not as hard as many anticipate.

Research limitations/implications

A lot of the “research” comes from daily experiences through practice. Studies have proven that leaders want to deliver more performance feedback to their employees; however, it’s the actual implementation we as leaders must learn to deliver in an effective manner.


This paper includes actual tried-and-true tactics for leaders to easily implement, and get the feel for how feedback works and the impact it makes on business. The hope is to help leaders in any industry to be able to transform the way they provide feedback.



Heller, M. (2017), "Real-time, ongoing employee feedback: the perk that actually retains", Strategic HR Review, Vol. 16 No. 3, pp. 125-130.



Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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