Five moments of truth: presenting business results to senior executives

Abstract

Purpose

This paper aims to explore the executive request for program results. With major programs in place and other programs planned, executives want to know if they are working. The executive’s perspective focuses on whether these programs impact the organization and do they deliver a positive return on investment (ROI).

Design/methodology/approach

The paper describes how an executive’s request for ROI will lead human resources professionals to plan an evaluation, collect data, analyze data and present the results to the program sponsors and funders. The success of the results presentation will influence program support and future allocation of funding to HR programs.

Findings

To be credible, the presentation must include five moments of truth. These five moments of truth require credible data, collected from credible sources, presented in five categories, and a conservative analysis that executives can believe, including proof the program has made a difference. Executives must believe the results are true, or the presentation becomes a waste of time.

Originality/value

The critical challenge for the HR team is to involve executives in each of the five truths. In the findings, the most successful programs have high executive involvement, beginning with investment alignment and business alignment, and moving through to solution implementation and capability development, and motivation attainment.

Citation

Phillips, J.J., Phillips, P.P. and Toes, K. (2021), "Five moments of truth: presenting business results to senior executives", Strategic HR Review, Vol. 20 No. 5, pp. 154-157. https://doi.org/10.1108/SHR-01-2021-0008