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HR’s new role: rethinking and enabling digital engagement

Ravin Jesuthasan (Willis Towers Watson, Chicago, Illinois, USA)

Strategic HR Review

ISSN: 1475-4398

Article publication date: 10 April 2017




This paper aims to explore how a new industrial revolution with digital technology at its core is disrupting the workplace. It shares how HR has an opportunity to use data and digital technologies to reinvent how organizations engage with their workforce. It answers the question of how HR pivots from its legacy focus on compliance and being a steward of employment to the work and helping the organization strengthen its connection with its workers through improved digital engagement.


The paper is based on Willis Towers Watson thought leadership and references recent findings from their research.


The paper explores how digital technologies have changed how workers connect with their co-workers and the organization. In addition, it examines how digital technologies are changing how work gets done.

Research limitations/implications

The paper is not exclusively based on research.

Practical implications

The paper explores how digital technologies drive engagement, HR’s role as steward of the work and enabler of digital engagement and best practices for enabling digital engagement in the modern workplace.


This paper fulfills a need to assist HR leaders in thinking through the implications of the future of work and how digital technologies will shape that future.



Jesuthasan, R. (2017), "HR’s new role: rethinking and enabling digital engagement", Strategic HR Review, Vol. 16 No. 2, pp. 60-65.



Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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