Towards effective crisis management: Example from the air-travel services industry

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Firms and entire sectors can be vulnerable to both immediate and lasting effects when a major crisis occurs. Swift response utilizing appropriate strategies can enable effective crisis management that enables not only damage limitation and recovery but scope to transform the industry’s future.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Citation

(2021), "Towards effective crisis management: Example from the air-travel services industry", Strategic Direction, Vol. 37 No. 9, pp. 7-9. https://doi.org/10.1108/SD-08-2021-0086