TY - JOUR AB - Purpose This paper aims to discuss the necessity of building a knowledge management system in today’s knowledge economy by focusing on human capital management, choice of tools, and how knowledge processes affect an organization’s strategic capabilities.Design/methodology/approach Analyzing several theoretical models in the area of knowledge management and explaining how motivation and choice of tools can improve utilization of knowledge management system.Findings Building a knowledge management system is recommended for transitioning into data analytics to capture business trends in the knowledge economy. Motivation and choice of tools are important to determine the utilization of a knowledge management system.Practical implications This paper presents practical issues and provides insights into building and using a knowledge management system in today’s organizations.Originality/value This paper justifies the need of knowledge management system and presents the issues and solutions to integrate knowledge management system into an organization. VL - 35 IS - 2 SN - 0258-0543 DO - 10.1108/SD-07-2018-0163 UR - https://doi.org/10.1108/SD-07-2018-0163 AU - Yee Yann Mey AU - Tan Cheng Ling AU - Thurasamy Ramayah PY - 2019 Y1 - 2019/01/01 TI - Back to basics: building a knowledge management system T2 - Strategic Direction PB - Emerald Publishing Limited SP - 1 EP - 3 Y2 - 2024/04/25 ER -