To read this content please select one of the options below:

Improving cross-functional teams’ effectiveness during supply chain disruptions: the importance of information scouting and internal integration

Mitchell J. van den Adel (Department of Operations, Faculty of Economics and Business, University of Groningen, Groningen, The Netherlands)
Thomas A. de Vries (Department of Human Resource Management and Organizational Behavior, Faculty of Economics and Business, University of Groningen, Groningen, The Netherlands)
Dirk Pieter van Donk (Department of Operations, Faculty of Economics and Business, University of Groningen, Groningen, The Netherlands)

Supply Chain Management

ISSN: 1359-8546

Article publication date: 30 December 2022

36

Abstract

Purpose

Organizations increasingly rely on cross-functional teams to deal with supply chain (SC) disruptions. These teams may use their broad range of connections and expertise to gather or scout relevant information, enabling them to develop integrative countermeasures and increase their organization’s resilience. Despite their potential, cross-functional teams often struggle to attain information scouting’s prospective benefits for effectively resolving disruptions. By drawing from group information-processing theory, this study aims to explore when and how cross-functional teams can realize information scouting’s full potential for ensuring their organization’s resilience.

Design/methodology/approach

Multisource, multi-informant data were collected from 80 cross-functional teams exposed to SC disruptions in a realistic SC management simulation.

Findings

The results show that a cross-functional team’s ability to effectively use information scouting for ensuring its organization’s resilience is contingent upon the degree to which the team’s members share information and align decisions internally (i.e. internal integration). The findings further reveal that this moderating role of internal integration is strengthened when the cross-functional team faces a volatile environment in which multiple SC disruptions are likely to occur (i.e. higher SC vulnerability).

Originality/value

This study contributes by advancing a more complete perspective on how a cross-functional team may contribute to its organization’s resilience. Specifically, the present research reveals how the benefits of a cross-functional team’s information scouting for dealing with SC disruptions are critically dependent upon internal conditions within the team, as well as external conditions related to its organization’s overall SC (i.e. beyond individual dyadic relationships).

Keywords

Acknowledgements

The authors acknowledge the financial support provided by NWO [Grant 439.16.811 and 016.Veni.195.257]. NWO had no role in the research process other than its funding.

Citation

van den Adel, M.J., de Vries, T.A. and van Donk, D.P. (2022), "Improving cross-functional teams’ effectiveness during supply chain disruptions: the importance of information scouting and internal integration", Supply Chain Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/SCM-06-2022-0243

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

Related articles