Relationship heterogeneity in Taiwanese maritime logistics service supply chains
ISSN: 1359-8546
Article publication date: 6 January 2021
Issue publication date: 3 May 2021
Abstract
Purpose
With the diverse, heterogeneous nature of relationships being a key characteristic of service supply chains, their management is an important area for consideration. This is particularly true in the maritime logistics industry, yet the factors that lead to this heterogeneity are less well understood. This paper aims to explore the structure of relationships within the maritime logistics network and determine why they vary.
Design/methodology/approach
Interviews were carried out with 41 practitioners involved in the Taiwanese maritime logistics network. The data from these interviews were analyzed using thematic analysis and quasi-quantification.
Findings
The interviews identify that structural holes exist within this maritime logistics network, and that these particularly influence the relationships within this sector with ports being significantly affected. However, five factors are particularly identified that can further impact the strength of these relationships. Often, weak links between ports and both cargo owners and freight forwarders emerge as value-added services are provided by the network.
Research limitations/implications
The findings are framed in a Taiwanese context, where cultural and political norms may give different results to other geographical regions. The research also limits consideration to containerized flows.
Practical implications
By providing detailed insights into relationship structures within the maritime logistics network, managers can take steps to develop appropriate links with other members of the network, reflecting upon the factors that lead to heterogeneity.
Originality/value
This paper expands knowledge on logistics service supply chains, identifying the importance of relationships in a derived demand environment. For maritime researchers, specific factors leading to relationship heterogeneity in the network are detailed, to inform future research.
Keywords
Acknowledgements
This research was supported by the Taiwan government scheme for nurturing talented civil servants. The authors would also like to thank the participants for giving their time for interviews, as well as the reviewers and editors for their helpful comments in developing this paper.
Citation
Lin, M.S.-M., Potter, A. and Pettit, S. (2021), "Relationship heterogeneity in Taiwanese maritime logistics service supply chains", Supply Chain Management, Vol. 26 No. 3, pp. 385-401. https://doi.org/10.1108/SCM-03-2019-0116
Publisher
:Emerald Publishing Limited
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