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Brand community, loyalty and promise in

Guilherme Guimaraes (Business Development, Ativa Esporte, Sao Paulo, Brazil)
Chris Stride (Institute of Work Psychology, University of Sheffield, Sheffield, UK)
Daragh O'Reilly (Management School, University of Sheffield, Sheffield, UK)

Sport, Business and Management

ISSN: 2042-678X

Article publication date: 9 May 2016




The purpose of this paper is to link the notions of brand community, loyalty and promise as a reminder to marketers of the importance to brands of keeping their commercial promises to brand community members.


The paper reports on a questionnaire survey (n=500) of members of a sport brand community as part of an investigation into the relationship between brand community and brand loyalty.


Brand loyalty was predicted by age, frequency of attendance, motivations for joining the brand community and the degree to which expectations built by the brand promise are met.

Research limitations/implications

In common with many inquiries in the area of brand community, this is a single case study. It is primarily a cross-sectional study, with a minor longitudinal element.

Practical implications

Branding practitioners and consultants with responsibility for brand community management issues need to balance the consumer-to-consumer dimensions of community with a careful understanding and operationalisation of the brand promise.


This is the first paper to integrate the constructs of brand community and brand loyalty with that of brand promise.



Guimaraes, G., Stride, C. and O'Reilly, D. (2016), "Brand community, loyalty and promise in", Sport, Business and Management, Vol. 6 No. 2, pp. 137-157.



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Copyright © 2016, Emerald Group Publishing Limited

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