To understand whether new public management and public value theory are sufficient to guide the strategic behaviours adopted by public sector organizations for their service delivery companies.
This article uses a longitudinal case study of a joint stock company running an airport service in Tuscany.
Public value theory should be further developed to guide managerial behaviours in a very complex decision-making environment.
Only one case study is used so results cannot be generalized in a proper statistical way.
Public managers could learn the usefulness of managerial theories for their decision-making.
Theories aimed at providing managers with insights into decisions made in complex situations should be tested in the real world before being accepted or refused.
This article analyzes a case study operating under and applying the concepts proposed by new public management and public value theory. It therefore offers insights on their applicability, shortcomings and usefulness for decision-making.
Monfardini, P. and Ruggiero, P. (2014), "Politics and Public Services: Looking Beyond Economic Rationality and Public Value", Public Value Management, Measurement and Reporting (Studies in Public and Non-Profit Governance, Vol. 3), Emerald Group Publishing Limited, Bingley, pp. 225-241. https://doi.org/10.1108/S2051-663020140000003009
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