Index

Future Governments

ISBN: 978-1-78756-360-5, eISBN: 978-1-78756-359-9

ISSN: 2048-7576

Publication date: 18 February 2019

This content is currently only available as a PDF

Citation

(2019), "Index", Future Governments (Actions and Insights - Middle East North Africa, Vol. 7), Emerald Publishing Limited, Leeds, pp. 395-405. https://doi.org/10.1108/S2048-757620190000007022

Publisher

:

Emerald Publishing Limited

Copyright © 2019 Academy of International Business – Middle East North Africa(AIB-MENA) and Mohammed Bin Rashid School of Government (MBRSG)


INDEX

‘ABCDE’ of needs model
, 278–280

Academic behaviour
, 303–313

Achieving vision
, 214

Adaptability culture
, 207, 214

Advanced sciences, skills and technologies
, 47–48

challenges for
, 49–50

emerging pillars of
, 45–48

historical perspective of
, 44–45

integrated government excellence programme by
, 44

opportunities for
, 49

Afkari and Ibtekar Talks
, 144

Airbnb
, 327

Aisha Bin Bishr
, 158, 160, 166, 171, 274

Al Etihad Energy Services
, 165

Al-Etihad Museum
, 298

Ali al-Azzawi
, 277–278

Al-Ibda’
, 138

Al-Ibtikar
, 138

Alliance Business Centers Network
, 179

Amani Al Jassmi
, 190

Ambassadors team
, 296

American firms
, 206

Americans with Disabilities Act (ADA)
, 334

Arab Media Forum
, 304

Auslander, the alien
, 132

Awqaf and Minors Affairs Foundation (AMAF)
, 167

Bahrain University Students
, 306

Balanced scorecard (BSC)
, 208

Beneficial interagency alliances
, 318

Best Practices in innovation management
, 236

Bezos, Jeff
, 36

Blockchain concept
, 19–20

Bodeguer, Jean
, 82–83

Booz Allen Company
, 160

Boston dynamics
, 11

BPIR website
, 231

Bradley, Richard
, 165

Brience
, 348

British Academy of Management Performance
, 208

BSC. See Balanced scorecard

Bureaucratic traps
, 244

Business Performance Improvement Resource (BPIR)
, 227

Business process reform
, 221–238

Business processes
, 229

C3 Social Impact Assessment Programme in 2017
, 367–381

feedback on
, 374–379

mentors
, 376–378

organizers
, 378–379

participants
, 374–376

theory of change
, 371–372

Call centre
, 352

Cantril ladder
, 284

Captain recognition
, 352

Careem
, 347–365

founders of change
, 348–350

funding to scale
, 356–357

governments on local solutions
, 357–361

innovations
, 351–356

market strategy
, 351–356

CEN. See European Committee for Standardization

Centre for Organizational Excellence Research’s (COER)
, 230–231, 254

Chevron System
, 232

CHF. See Corporate Happiness Framework

Chilean ID (RUT)
, 81

Chinese Academy of Social Sciences
, 341

Circular economy
, 35

City Transformation Agenda
, 286

CJM. See Customer Journey Maps (CJM)

Climate
, 206

COER. See Centre for Organizational Excellence Research’s (COER)

Collaboration management
, 227

Colleges of Technology
, 305

Commissioned studies
, 222

Conrads, Randy
, 303

Consistency culture
, 211, 215

Consultancies
, 222

Consumer protection
, 334–337

access
, 334

consumer protection
, 336

labour law and ‘gig workers’
, 337

legislation
, 327–346

liability: share at your own risk
, 335

Corporación de Fomento de la Producción or Production Development Corporation (CORFO)
, 94

Corporate culture
, 206

Corporate Excellence Office
, 230

Corporate Happiness Framework (CHF)
, 286

Corporate responsibility
, 336

Corporate Value Guild
, 215

Cost
, 232

Creativity management
, 138–139, 227

Cultural dimensions
, 207, 229

Cultural diversity
, 33–34

Cumplo
, 81

Customer Journey Maps (CJM)
, 285

Cyberspace
, 322

Daniel Denison’s Model (1990)
, 205, 207

Daniel Model Application
, 214

Data Champions programme
, 168

‘Day Without Service Centres’ initiative
, 166

Dawson, Ross
, 304

DED. See Department of Economic Development (DED)

Democracy Index
, 5

‘Denial of service’ (DoS)
, 22

Department of Economic Development (DED)
, 167

Dependent Variables
, 210

Development of Idea Management Processes
, 229

DEWA. See Dubai Electricity & Water Authority (DEWA)

DGEP. See Dubai Government Excellence Program (DGEP)

DHA Strategic Program
, 13, 188–189

DHA. See Dubai Health Authority (DHA)

Digital economy
, 241–249

Digital signatures Act
, 18

Disney Training Institute
, 293

DM. See Dubai municipality

DM culture results
, 214

Dolly, the cloned sheep
, 11

DoS. See ‘Denial of service’ (DoS)

Dubai
, 100, 369

Dubai 10X initiative
, 171

Dubai AI Strategy
, 29, 162

Dubai Blockchain Strategy 2020
, 162, 166

Dubai careers
, 162

Dubai Civil Aviation Authority
, 167

Dubai Data Establishment (DDE)
, 169

Dubai Data Initiative
, 162, 169

Dubai Data Law
, 168

Dubai Digital Wealth
, 162

Dubai Early Childhood Development Centre
, 297

Dubai Electricity & Water Authority (DEWA)
, 291

Dubai Expo 2020
, 159

Dubai Future Academy
, 46

Dubai Future Accelerators programme
, 166, 369

Dubai Future Foundation
, 28, 142, 171

Dubai Government Excellence Program (DGEP)
, 28, 205, 209, 223, 227, 231, 252

Dubai Happiness Agenda
, 162

Dubai Health Authority (DHA)
, 188–190

Dubai ID
, 162

Dubai IoT Strategy
, 162

Dubai Maritime City Authority (DMCA)
, 167

Dubai Maritime Virtual Cluster (DMVC)
, 167

Dubai Municipality
, 205–220

See also Organizational Culture

Dubai Now App
, 162–163

Dubai Paperless Strategy
, 162

Dubai Pay
, 165

Dubai Plan 2021
, 159

‘Dubai Pulse’
, 168

Dubai Pulse and Rashid
, 162–163

Dubai Smart City Project
, 162

Dubai Smart Environmental Monitoring System
, 167

Dubai Statistics Centre
, 209, 221–238, 304

applying trade methodology
, 231–233

benchmarking
, 229–230

business process management
, 225–226

challenges
, 235–237

creativity and innovation initiative
, 223–233

innovation in
, 225–226

innovation maturity assessment
, 226–229

introduction
, 222–223

outcomes
, 234–235

project
, 223

Dubai We Learn
, 223, 227, 229

Dubai’s Smart Transformation Agenda
, 160

Dubai10X
, 142

DXB Dubai International Airport
, 297–298

Economic Policy Research
, 335

Economic Research Forum
, 185

Economy
, 327–346

Education
, 31–33

EFQM. See European Foundation for Quality Management (EFQM)

e-government platform
, 160

EIDA. See Emirates Identity Authority (EIDA)

EISA. See Estonian Information Systems Authority (EISA)

Electronic Health Record Management
, 187–203

Electronic medical record (EMR) system
, 189, 191–198

Emirate of Dubai
, 205–206

Emirates association for lawyers and legal practitioners
, 72

Emirates Human Rights Association
, 72

Emirates Identity Authority (EIDA)
, 165

The Emirates Red Crescent
, 69

Emirates Nuclear Energy Corporation
, 232

Emirates Youth Council
, 306

Emirati model
, 65

Emiratization
, 49, 169

Enablers
, 279

E-services
, 159

Estonian Data Communication Department
, 19

Estonian Information Systems Authority (EISA)
, 22

Ethane prices
, 178

Eurobarometer poll
, 329

European Cities Against Drugs Conference
, 321

European Commission
, 332

European Committee for Standardization (CEN)
, 226

European Foundation for Quality Management (EFQM)
, 208

Experimental Finland office
, 14

Facebook
, 303

FDI. See foreign direct investment (FDI)

Federal Competitiveness and Statistics Authority (FCSA)
, 304

Federal Trade Commission
, 328

Felber, Christain
, 36

Finnish welfare state
, 241

Fiscal policy reforms
, 177–186

economic activity
, 177

energy subsidies
, 181–183

excise tax
, 177

future outlook
, 185–186

GCC countries
, 179–183

impact of energy subsidy
, 183–184

long-run timescales
, 177–178

policy maker’s summary
, 30–38

post-democracy disillusionment
, 4–5

post-globalization and protectionism
, 6–9

petrol subsidies
, 177

short-run time scales
, 177–178

sustaining fiscal consolidation
, 184–186

tax impositions
, 177

tax introductions
, 179–184

technological disruption and (lack of) regulations
, 9–11

VAT
, 177, 179

Fishbone analysis
, 228

Flat6Labs
, 369

FleetCo
, 359

Flexible Social Security
, 241–249

Foreign direct investment (FDI)
, 181

Future disruptive governments
, 1–39, 327–346

growth of the sharing economy
, 329–330

introduction
, 327–328

perspective
, 327–346

sharing platforms defined
, 328–329

growth in Asia
, 330–331

growth in the US
, 331–332

See policy entrepreneurs, public sector innovations

Garage Technology Ventures (GTV)
, 348

GCC. See Gulf Cooperation Council (GCC) countries

GDP growth rate
, 158

GDPR. See General Data Protection Regulation Law

General Data Protection Regulation Law (GDPR)
, 10

GIF. See Government Innovation Framework (GIF)

The Global Compact on Refugees
, 134

Global Competitiveness Center
, 44

Global Happiness Council
, 274

Global Happiness Index by 2021
, 65

Global Happiness Policy Report
, 274

Global Happiness Report
, 45

Global trade
, 6–7

Globalization
, 8–9

GNH. See Gross National Happiness

Google +
, 303

Government Innovation Framework (GIF)
, 224

Government innovation
, 224

Government Related Entities and Sovereign Wealth Funds
, 186

GovernmentInnovation Framework (GIF)
, 224

Gross National Happiness (GNH)
, 272

GTV See Garage Technology Ventures (GTV)

Gulf Cooperation Council (GCC) countries
, 3, 179–183

Happy City
, 223, 271–301

ABCDE model
, 278

change
, 286–287

discover
, 283–285

Dubai happiness tour
, 297–298

educate
, 290–291

happiness agenda
, 283

happiness champions
, 291–294

happiness hack Dubai
, 294–298

measure
, 287–289

portfolios
, 283

science of needs
, 278

smart travel experience
, 294–298

well-being of cities
, 272–278

Happiness Index
, 289

Happiness Meter Interface
, 288

Happiness Program
, 65

Happiness: towards a holistic approach to development
, 271

Happy Cities in a Smart World
, 278

Health Information Management Systems Society (HIMSS)
, 191

Health Insurance Portability and Accountability Act (HIPAA)
, 192

HIMSS. See Health Information Management Systems Society (HIMSS)

HIPAA. See Health Insurance Portability and Accountability Act (HIPAA)

Home and School
, 318

Horizon 2020
, 52

Host Compliance
, 341

Humaid Mohammed Obaid Al Qatami
, 189

Human-centered approach
, 30–31

Human Resource Management
, 251–270

Hummingbird effect
, 140

IAEA. See International Atomic Energy Agency (IAEA)

Icelandic Centre for Social Research and Analysis (ICSRA)
, 318

ICT infrastructure
, 275

ICT. See Information and Communication Technology (ICT) partners

Idea capture
, 229

Idea management
, 229

IEA. See International Energy Agency (IEA)

IMF. See International Monetary Fund (IMF)

Impact Hub Dubai
, 370

Impact
, 232

IMS CEN TS 16555-1 Certification
, 232

Independent variables
, 210

Industrie 4.0
, 51–55

actors, associations, and Initiatives
, 53

application industries
, 51–52

digital leader
, 52

growing markets
, 51

high-tech strategy
, 53

investment in
, 52

transforming world of work
, 53

Works 1.0 to 4.0
, 53

Information and Communication Technology (ICT) partners
, 159

Information Communication Technology (ICT)
, 20

innovation management assessment
, 227

Innovation
, 136, 138–140

assessment and benchmarking activities
, 145–146

barrier
, 1, 148–150

barrier
, 2, 150–151

barrier
, 3, 151–152

in Dubai government
, 146–152

future of
, 152

laboratory events
, 144–145

Mohammed Bin Rashid Centre for Government Innovation (MBRCGI)
, 144–145

types of
, 137

UAE context on
, 140–142

UAE strategy execution
, 143–144

Innovation management maturity level
, 227–228

Innovation Management Standards TS 16555-1
, 223, 226

Innovation management
, 221–238

Innovation maturity
, 227

Innovation self-assessment tools
, 227, 231

Innovation thinking
, 227

Instagram
, 306

Intellectual property management
, 227

Interdisciplinary group
, 320

International Atomic Energy Agency (IAEA)
, 67

International Day of Happiness
, 297

International Energy Agency (IEA)
, 181

International Monetary Fund (IMF)
, 81

International refugee system
, 134

International Renewable Energy Agency (IRENA)
, 67

Internet of Things (IoT) strategy
, 158

Internet voting (i-voting)
, 18–19

Internet
, 303

Involvement culture
, 207, 215

IRENA. See International Renewable Energy Agency (IRENA)

Japanese firms
, 206

Jinping, Xi
, 24

Johnson, Steven
, 140

Kaevats, Marten
, 19, 22

Kaljulaid, Kersti
, 17

Key Performance Indicators (KPIs)
, 66

KHDA. See Knowledge and Human Development Authority

KHDA thrive circle
, 255

Knowledge and Human Development Authority (KHDA)
, 251–270

adoption of trade
, 258–264

benchmarking
, 258–264

challenges faced
, 265–266

Dubai government excellence program
, 253–254

future prospects
, 268–269

introduction
, 251–253

KHDA’s happy employees project
, 256–258

outcomes
, 266–267

progress
, 268–269

project implementation
, 256–258

stakeholders
, 264–265

Knowledge and information
, 308

Knowledge, skills and abilities (KSAs)
, 255

Kokeilun paikka project
, 11, 14–15

KPI. See key performance indicators (KPIs)

‘Kratt’ law
, 22–23

KSAs. See knowledge, skills and abilities

Kuwait
, 181

Kyoto Protocol to the Paris agreement
, 8

Labs Network Industrie 4.0 eV
, 54

Latin America (LATAM)
, 75, 95, 96, 98–100, 102, 105, 108, 112

Leadership Positive Energy Survey
, 216

Leadership
, 205–220, 229

See also Organizational Culture

Legal experts
, 334

Leisure card
, 322

Life and Living Conditions of Youth
, 321

Lifecourse Research Project (LRP)
, 323

LinkedIn
, 305

Lloyds LRQA
, 233

Local problem
, 347–365

Majed Al Futtaim
, 165

Mann, Robin
, 230

Mars City
, 28

Martens, Tarvi
, 19

Mastering Innovation Implementation Workshop
, 232

Maturity assessment
, 227

Maturity self-assessment tools
, 234

Medium-Term Fiscal Framework (MTFF)
, 178

Melo, Horacio
, 83

MENASA. See Middle East North Africa South Asia region

Mental health
, 37–38

Middle East North Africa (MENA) region
, 120

Middle East North Africa South Asia region (MENASA)
, 350

Migrants
, 34

Millennium Goals to Sustainable Development Goals
, 9

Minimum viable product (MVP)
, 351

Ministers of State for Tolerance, Happiness and Youth in 2016
, 45–46

Ministry of Education
, 47

Ministry of Health and Prevention
, 47

Ministry of National Development
, 339

Mission culture
, 207, 214, 276

Mohammad Bin Rashid School of Government
, 305

Mohammed Bin Rashid Al Maktoum Knowledge Foundation (MBRF)
, 167

Mohammed Bin Rashid Space Center
, 48

Morgenthau, Hans
, 59

MTFF. See Medium-Term Fiscal Framework (MTFF)

Mudassir Sheikha
, 348

Municipality coupon
, 322

MVP. See Minimum viable product (MVP)

National Development and Reform Commission (NDRC)
, 330

National key performance indicators (NKPIs) policies
, 28

The National Happiness Charter
, 65

National Media Council
, 306

National Parental Organization
, 318

NGOs. See non-government organizations

NKPI. See National key performance indicators (NKPIs) policies

Non-government organizations (NGOs)
, 2

Non-refoulement
, 128

Numerical fiscal rules
, 186

Nye, Joseph S.
, 58, 60

OEM. See original equipment manufacturer (OEM)

Ohoud Al Roumi, H. E.
, 274

One Million Arab Coders
, 359

Organizational culture
, 205–220

analysis
, 214–216

clear future thinking
, 216–217

Dubai municipality
, 209–210

effective communication
, 217

forward thinking
, 218–219

improvements
, 218–219

innovation tools
, 216–218

introduction
, 206

leadership capabilities
, 218

leadership in Dubai municipality
, 210–213

observations
, 214–216

process synergy
, 217

relationship between
, 206–209

Organization for Economic Cooperation and Development (OECD)
, 2, 33, 77, 169, 279

Original equipment manufacturer (OEM)
, 7

Outer Space Treaty
, 38

Padrino system
, 83

Parental agreements
, 322

Participartory decision-making
, 34–35

PCA. See principal component analysis (PCA)

Peak Performance circle
, 255

People’s Happiness
, 251–270

Performance Measurement Association
, 208

Performance
, 205–220

See also Organizational Culture

Performance-based budgeting
, 186

Pew Research Centre
, 32, 34, 331, 337

Plan-view Innovation Management Maturity Model
, 228

Platform economy
, 332

Policy entrepreneurs

on circular value
, 35–36

on context matters
, 37

on cultural diversity
, 33

on education
, 31

on future world exploration
, 38

on human-centred approach
, 30–31

on mental health
, 37–38

on participatory decision-making
, 34–35

Policy implications of Start-up Chile
, 94–112

ecosystem impact
, 95–102

increase in total capital
, 105

market valuation
, 105

primary contribution
, 108–112

catalytic
, 112

direct
, 108–111

indirect
, 111

induced
, 111

research and development
, 107

sales effect
, 106

survival rates
, 102–103

total contribution
, 112

Policy-makers
, 30–38

Policy recommendations
, 343–345

corporate tax incentives
, 343–344

outsourcing regulation
, 344–345

reimagining mass transport
, 343–344

Population censuses
, 222

Post-democracy disillusionment
, 4–5

PPPs. See Public–private Partnerships (PPPs) research

Prevention day
, 320

PricewaterhouseCoopers
, 329

Principal component analysis (PCA)
, 210

Processes
, 228–229

Process-oriented approaches
, 207

Prosci ADKAR Model
, 219

Protectionism
, 6–9

Public sector innovations
, 11–30

in China—global networking and scale
, 24–26

in Estonia—trust, transparency and technology
, 16–23

in Finland—experimentation and education
, 11–16

in UAE95—entrepreneurial mindset and tolerance
, 26–30

Public libraries
, 209

Public–private Partnerships (PPPs) research
, 46–47, 158

Sheikh Khalifa programme
, 44

transparency and fighting corruption by
, 45

youth empowerment by
, 48

p-value
, 213

Rahman, M. H.
, 208

RAMI 4.0. See Reference Architecture Model Industrie 4.0 (RAMI 4.0)

Reference Architecture Model Industrie 4.0 (RAMI 4.0)
, 54–55

Refugee Convention (1951)
, 128

Refugees
, 119–134

centralised management of
, 121–123

integration of
, 128–130

management of
, 134

national building on
, 133–134

naturalization of
, 130–131

preventing migration of
, 123–125

reforming conventions
, 134

relocation of
, 132

rights of
, 125–127

UNHCR and
, 128

voluntary repatriation
, 132–133

Regression Test Results
, 213

Regulation Developments
, 332–333

Regulatory Interpretations
, 337–338

efficiency in the sharing economy
, 342–343

hybrid regulatory approaches
, 342–343

regulatory battles
, 339–341

sharing economy
, 338–339

Rehabilitation Center
, 189

Reinventions
, 11

Rent rates
, 186

Reset Circle
, 255

Return Value Agenda (RVA)
, 83–84

RIT-Dubai University
, 290

Roads and Transport Authority (RTA)
, 167, 209, 291

Robinson, Ken
, 31

RTA. See Roads and Transport Authority

SALAMA implementation
, 188–191

case studies
, 198–201

challenges of
, 190, 194

process of
, 191–194

recommendations and forward thinking
, 201–202

repository of health information
, 190

strategic change cycle model
, 195–198

Satisfaction with Life Scale (SWLS)
, 284

Saudi Arabia
, 181

Saudi Captainah
, 361

Schengen Agreement
, 124

Schmidt, Eric
, 37

SCI 4.0. See Standardization Council Industrie 4.0 (SCI 4.0)

Scouting Circle
, 255

SDP. See Smart Dubai Platform (SDP)

Seamless
, 327

Self-interested advocacy
, 346

SEN. See Special Educational Needs (SEN)

Setting circle
, 255

Shamma Bint Suhail Fares Al Mazrouei
, 306

Shapiro, Susan
, 11

Sharing Economy Workshop
, 329, 347–365

Sheikh Ahmed Bin Saeed Al Maktoum
, 159

Sheikh Khalifa Bin Zayed Al Nahyan
, 221

Sheikh Khalifa Government Excellent Program
, 49

Sheikh Mohammed Bin Rashid Al Maktoum
, 44–45, 48, 62, 136, 146, 159–160, 166, 188, 208–209, 271, 273, 368

Sheikh Nahyan bin Mubarak Al Nahyan
, 26, 30, 62, 73, 221

Single market forum
, 333

Single market scoreboard
, 333

Smart Dubai

aim of PPPs
, 162–165

blockchain strategy
, 165–166

coordination and collaboration
, 169–171

digital literacy
, 167

dimensions of
, 161

e-government to Smart Dubai
, 158–168

fostering innovation
, 166–167

future directions of
, 171–172

governance frameworks
, 168–169

ICT skills
, 164

leveraging digitization
, 158

mandate of
, 160–161

objectives
, 162

partnering with private sector
, 164

smart services
, 162

strategy
, 161–162

Smart Dubai 2021
, 159

Smart Dubai Blockchain Challenge
, 165

Smart Dubai Logo
, 275

Smart Dubai Plan 2021
, 167

Smart Dubai Platform (SDP)
, 163

Smart Dubai Strategy 2021
, 162, 164, 168

Smart Dubai’s Happiness Agenda
, 271–301

Smart Economy
, 167

Smart Employee
, 162

Smart environment
, 167

Smart Governance
, 167

Smart Happiness Index
, 287

Smart Happiness Project Evaluation (SHAPE)
, 287

Smart living
, 167

Smart Mobility
, 167

SMART objectives
, 230

Smart People
, 167

Smart systems
, 36

Social behaviour
, 303–313

Social Credit System policy
, 25

Social entrepreneurship
, 367–381

first workshop
, 371–372

second workshop
, 372–373

third workshop
, 373–374

Social enterprises
, 367–381

Social Insurance Institution (KELA)
, 16

Socio-economic indicators
, 222

Social security
, 241–249

back to the past
, 248–249

bureaucratic traps
, 244–245

digital economy
, 244–245

earnings-related bureaucratic traps
, 245–246

future social security
, 248–249

means testing
, 246–248

national income register
, 245

safeguard adequate incomes
, 243–244

Soft power
, 57–73

in Arab countries
, 58

Article
, 42, 59

components of
, 61–62

concepts and sources of
, 58–61

culture and
, 60

definition of
, 60

determinants of
, 58

hard power and
, 60

power, definition
, 59

resources from
, 60

role of fiscal policy
, 61

UAE soft power
, 62–73

strategic components
, 63

success factors

determinants of
, 65–66

objectives
, 64

unique model
, 64–65

in United States
, 60

Space exploration & regulation
, 38

Special Educational Needs (SEN)
, 297

Standardization Council Industrie 4.0 (SCI 4.0)
, 53

Start-up Chile
, 81–87

Beta version
, 76–81

Version 1.0
, 81–88

Version 2.0
, 88–94

Version 3.0
, 113

See Policy Implications

Start-up Chile 1.0
, 81–88

demo day
, 86–88

tribes
, 85–86

Start-up Chile 2.0
, 88–94

Start-up Chile 3.0 (Beta)
, 76–81, 113

The Startupbootcamp
, 369

strategic intelligence management
, 227

Strategic Planning
, 229, 276

SWLS. See Satisfaction with Life Scale (SWLS)

Task rabbit
, 327

Technical Specification (TS)
, 227

Techniques
, 229

Technology disruption
, 10

Technology
, 229

Teenage substance use
, 315–324

background
, 315–317

better than dope
, 317–318

future research
, 323

Iceland succeeds
, 315–323

Icelandic model
, 318–321

love without hesitation
, 321–322

Telecommunciation Regulation Authority
, 160

Terms of Reference
, 231

Terran
, 39

3M Innovation Center
, 232

Time
, 232

Total Quality Management (TQM)
, 209

Town Council
, 209

TQM. See Total Quality Management

TRADE Benchmarking tool
, 223, 230–231, 234, 251

Traditional suppliers
, 341

Trailblazers
, 368

Training
, 229

Transformational leadership
, 207

Transparency International Corruption Perceptions Index (2017)
, 45

Transport for London (TfL)
, 336

TrustSeal
, 346

TS. See Technical Specification (TS)

TS 16555 standard
, 226

Turn8 accelerator
, 369

Tweet
, 274

Twitter
, 303–313

brief summary of the study
, 309–310

impact of twitter on society and education
, 307–309

impact
, 303–313

introduction
, 303–304

policy recommendations and conclusions
, 310–312

social media usage in the UAE
, 304–307

UAE. See United Arab Emirates (UAE)

Uber
, 327

UBI. See Universal basic income (UBI)

UN 1951 Refugee Convention
, 132

UN Refugee Agency
, 134

UN Special Session
, 322

UNCTAD’s Transnationality Index
, 8

UNESCO
, 32–33

United Arab Emirates (UAE)

creation of
, 62

creativity
, 136, 138

development of
, 62–63

economic power
, 67

entrepreneurial mindset and tolerance
, 26–27

ethnic and cultural plurality in
, 69–70

external aid
, 67–69

50th National Day
, 45

foreign policy
, 66

government spending
, 67

innovation
, 136, 138–139

in international competitiveness
, 70–71

promotes and protect human rights
, 71–72

sustainable environment
, 67

UAE Future Foresight Strategy
, 46

UAE future government
, 43–50

UAE Government Strategy 2011–2013
, 159

UAE Government Vision 2021
, 224

UAE National Innovation Strategy
, 136, 140, 221, 224

UAE Vision 2021
, 45, 63–64, 136, 222

United Nations General Assembly Special Session (UNGLASS)
, 319

United Nations Organization
, 59

Universal Basic Income (UBI)
, 243

Universal Declaration of Human Rights (UDHR)
, 123

University Students
, 303–313

Urban Redevelopment Authority
, 339

US Army War College
, 59

US Census Bureau
, 232

US Consulate
, 232

US petrochemical industry
, 178

Value-added taxes (VATs)
, 177

Vehviläinen, Anu
, 15

Vision
, 276

Vision 2021
, 184

WEF Annual Meeting
, 339

WhatsApp
, 306

WHO. See World Health Organization (WHO)

World Drug Problem
, 319

World Economic Forum
, 44, 161, 331, 338

World Happiness Report
, 172, 271

World Health Organization (WHO)
, 37–38, 81

World War I
, 59

World War II
, 59

WTO. See World Trade Organization (WTO)

Xinhua News Agency
, 330

X-road project
, 18

Year of Innovation
, 221

Youssef, S. W.
, 208

Youth News Sources
, 306

YouTube
, 303

Zayed Foundation for Charity and Humanitarian Works
, 69

Zero-based Budgeting
, 186

Prelims
From the Desk of the Series Editor
Preface
Chapter 1 Perspective — Future Disruptive Governments: Catching up with Technological Advancements and New Horizons
Part I Government Foresight
Chapter 2 Perspective — UAE Future Government: The Emerging Pillars
Chapter 3 Industrie 4.0: From Concept to New Reality
Chapter 4 Determinants of Soft Power: The Case of United Arab Emirates
Chapter 5 Kickstarting International Entrepreneurship: Start-up Chile Version 3.0
Part II Future Orientation
Chapter 6 Perspective — Reforming Policies on Refuge for Refugees
Chapter 7 Government Innovation and Creativity: A Case of Dubai
Chapter 8 Building Blocks for Sustainable Public–Private Partnerships in Smart Dubai
Part III Regulatory Reforms and Strategy
Chapter 9 Perspective — Fiscal Policy Reforms for the Future
Chapter 10 Electronic Health Record Management: Dubai Health Authority’s Project ‘SALAMA’
Chapter 11 Organizational Culture, Leadership and Performance in Dubai Municipality
Chapter 12 The Dubai Statistics Centre: Innovation Management and Business Process Reform
Part IV The Happiness Agenda
Chapter 13 Perspective — The Digital Economy Will Need Flexible Social Security
Chapter 14 The Knowledge and Human Development Authority: Innovation in Human Resource Management and People’s Happiness
Chapter 15 Building a Happy City — The Case of Smart Dubai’s Happiness Agenda
Chapter 16 Impact of the Use of Twitter on Social and Academic Behaviour of University Students
Chapter 17 Perspective — Iceland Succeeds at Preventing Teenage Substance Use
Part V The Sharing Economy
Chapter 18 Perspective — The Future of Government: Navigating Legislation in the Sharing Economy
Chapter 19 Careem: Taking a Local Problem-solving Approach to the Sharing Economy
Chapter 20 Supporting Social Enterprises and Social Entrepreneurship — The C3 Social Impact Assessment Programme in 2017
Authors and Editors Biographies
Appendix
Index