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Arbitration in Tourism The Industry Performance

João Vidal (University of Algarve, Portugal)

João Albino Silva (University of Algarve, Portugal)

Guilherme Castela (University of Algarve, Portugal)

Managing Destinations

ISBN: 978-1-83797-177-0, eISBN: 978-1-83797-176-3

Publication date: 4 March 2024

Abstract

This chapter addresses the issue of arbitration in tourism from the perspective of litigation. International tourism requires two or more legal systems to solve a given problem, which creates great complexity. To diminish this effect, organizations have been encouraged to use arbitration instead of courts, and thus, it is necessary to measure its effect on them. The analysis used the Biplot methodology, a multivariate technique in the context of reduced dimensionality. The results obtained indicated that tourism demand and supply were willing to pay for arbitration, but the latter erroneously considered the former unwilling to pay. This chapter suggests that tourism companies can raise the price of their products to increase their profit.

Keywords

Acknowledgements

Acknowledgments

This paper is financed by National Funds provided by FCT- Foundation for Science and Technology through project UIDB/04020/2020.

Citation

Vidal, J., Silva, J.A. and Castela, G. (2024), "Arbitration in Tourism The Industry Performance", Scott, N., Guerreiro, M. and Pinto, P. (Ed.) Managing Destinations (Bridging Tourism Theory and Practice, Vol. 14), Emerald Publishing Limited, Leeds, pp. 177-191. https://doi.org/10.1108/S2042-144320240000014013

Publisher

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Emerald Publishing Limited