TY  - CHAP
AB  - Abstract Rivalry among conference centers has greatly increased in the past few years. It is thus important to adequately comprehend the critical characteristics of conferences, including those associated with their facilities and services. This chapter explores the impacts of conference quality and perceived value on attendees’ behavior in Malaysia. A questionnaire was administered to international attendees of nine academic association conventions held in Malaysia in 2016. Partial least squares structural equation modeling was applied to the collected data using Smart-PLS software. Results capture the positive impacts of service quality and perceived value on behavioral intention. Delegate perspectives regarding the significance of some facilities and services are further appraised.
VL  - 9
SN  - 978-1-78756-384-1, 978-1-78756-383-4/2042-1443
DO  - 10.1108/S2042-144320180000009012
UR  - https://doi.org/10.1108/S2042-144320180000009012
AU  - Hashemi Shiva
AU  - Marzuki Azizan
AU  - Kiumarsi Shaian
PY  - 2018
Y1  - 2018/01/01
TI  - Perceived Conference Quality
T2  - Quality Services and Experiences in Hospitality and Tourism
T3  - Bridging Tourism Theory and Practice
PB  - Emerald Publishing Limited
SP  - 165
EP  - 180
Y2  - 2024/09/22
ER  -