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Tourist Experience Design

Quality Services and Experiences in Hospitality and Tourism

ISBN: 978-1-78756-384-1, eISBN: 978-1-78756-383-4

ISSN: 2042-1443

Publication date: 12 October 2018


Stories are at the heart of tourist experiences and, not surprisingly, there is increasing use of accounts by tourism businesses and destination marketing organizations in their promotions. The use of stories within experiences is also beginning to emerge, although to date the focus has been on telling destination or business stories to tourists, who are cast in the role of an audience member. But a comprehensive model of tourist stories offers a wider range of innovative ways in which tourists can be involved in − and create − their own stories. This chapter uses such a model to generate and apply principles for tourism practice through a case study of an Australian island destination.



Moscardo, G. (2018), "Tourist Experience Design", Quality Services and Experiences in Hospitality and Tourism (Bridging Tourism Theory and Practice, Vol. 9), Emerald Publishing Limited, Bingley, pp. 93-107.



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