Research on the quality of destinations has been developed from the tourists’ perspective, and a more holistic view is necessary for integrated destination planning. This implies cooperation among multiple stakeholders and the sustainable use of resources. The purpose of this study is to establish a conceptual model to measure the quality of destinations, considering the concepts of governance, sustainability, and tourist experience. According to the index, that used data from Algarve region, the performance of a destination depends on these three main dimensions, each one measured by a set of subdimensions that were weighted by an international expert panel. The result provides guidelines for transfer of knowledge to the main destination stakeholders.
The study reported in this chapter was financed by National Funds provided by the Foundation for Science and Technology through project UID/SOC/04020/2013.
Silva, J.A., Agapito, D. and Pinto, P. (2017), "Measuring the Quality of Destinations", Knowledge Transfer to and within Tourism (Bridging Tourism Theory and Practice, Vol. 8), Emerald Publishing Limited, pp. 221-237. https://doi.org/10.1108/S2042-144320170000008014Download as .RIS
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