Destinations are highly dynamic and complex systems requiring a responsive and relational governance system. Recent tourism literature proposes a network approach to destination management, but empirical evidence shows interactions in destinations remains low. Dominant stakeholders tend to control destination governance systems; less powerful ones are not actively included. This chapter schematizes the network of relations as a destination triangle made up of governance, supply side, and tourists. A quantitative study of tourists and a qualitative study of supply-side stakeholders show that the destination triangle is inappropriately adjusted. The supply side is not actively involved in destination management. The findings show that the absence of a relational management approach can impede initiatives.
We would like to thank Visit Antwerpen for supporting this study. We also thank Steven Slappendel, Florian Eger, Robine Malherbe, and Marjan Corveleyn who assisted with the data collection. This chapter is part of the doctoral research of Egbert van der Zee which is funded by a grant from the Institute for the Promotion of Innovation through Science and Technology in Flanders (IWT) (grant number 121699).
van der Zee, E., van der Borg, J. and Vanneste, D. (2017), "The Destination Triangle", Knowledge Transfer to and within Tourism (Bridging Tourism Theory and Practice, Vol. 8), Emerald Publishing Limited, pp. 167-188. https://doi.org/10.1108/S2042-144320170000008011Download as .RIS
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