Social Innovation for Refugees and Migrants

Abstract

Migrants and refugees from around the world flee to European countries to avoid situations of hardship, persecution and violence. The integration of refugees and migrants is a challenging issue. Despite diffused cosmopolitan attitudes and internationalized aspirations, people are often negatively predisposed against migrants and refugees. There are many cultural barriers to overcome in order to reduce tensions between foreign cultures and host communities.

The integration of migrants embraces immigrants' willingness and openness to learn and adapt their attitudes to the host environment; on the other hand, natives must also be prepared to accept the changes that immigrants can bring.

Digital technology can support the process of integration, providing access to online language learning programmes and health-related services, or offering opportunities to gather information and socialize. However, whilst the same digital technologies are shared by migrants and host communities, different processes of technology appropriation can limit their benefits for refugees' and migrants' integration.

This chapter focuses on digital social innovation (DSI) and the social inclusion of migrants and refugees. It also analyzes how innovative digital solutions can overcome ambivalence concerning cultural diversity. Integration should foster pluralism but, at the same time, should preserve cultural identity and linguistic diversity as well as improve economic and social participation.

The first step is designing DSI solutions avoiding the stereotype that immigrants are a homogeneous social group. Digital technology can support the implementation of multi-context applications whilst the information society may be the common cultural environment shared by all. This chapter also illustrates some relevant digitally based initiatives developed in Italy.

Citation

Marzano, G. (2020), "Social Innovation for Refugees and Migrants", Przytuła, S. and Sułkowski, Ł. (Ed.) Integration of Migrants into the Labour Market in Europe (Advanced Series in Management, Vol. 25), Emerald Publishing Limited, Leeds, pp. 187-198. https://doi.org/10.1108/S1877-636120200000025013